Community & Outreach Executive

CLIMB CENTRAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

Climb Central Pte. Ltd. in Singapore seeks a Community Outreach Executive to drive multi-pass sales, manage corporate product segments, and grow community engagement. You will coordinate programmes, support operations, and help expand the company’s reach through strategic outreach efforts.

The role involves maintaining lead pipelines, following up with buyers, and collaborating with Gym Operations to optimize offerings. A degree in business/marketing and climbing experience are preferred.

Qualifications

• Climbing or bouldering experience is essential.
• Degree or Diploma in Business, Marketing, or relevant studies.
• 1–2 years of experience in marketing, outreach, or membership sales.

Responsibilities

• Increase multi-pass sales from corporate companies, schools and government agencies by developing targeted outreach strategies.
• Craft and modify corporate multi-pass product segments to meet client needs and market trends.
• Maintain and qualify a lead pipeline to ensure consistent sales opportunities.
• Follow up with multi-pass buyers to increase product usage and customer retention.
• Identify and pursue cross-selling opportunities for wall installation and equipment sales.
• Analyze gym capacity and operating hours to optimize product offerings and sales potential.
• Adhere to the multi-pass sales framework from quotation through invoicing and accounts receivable.
• Submit monthly reports tracking programme performance and sales metrics.
• Ensure availability of counter resources for all operations and crew members supporting accounts brought in.
• Collaborate with Gym Operations to assess and enhance the viability and effectiveness of accounts.
• Maintain accurate record-keeping systems and manage counter resources efficiently.
• Monitor and ensure effective use of RGP payment functions.
• Manage Climb Central partnership and collaboration initiatives to expand community reach.
• Serve as Duty Officer/Crew 1–2 times per week, supporting daily gym operations.
• Coordinate and execute programmes for accounts brought in, working closely with Course Lead to ensure operational viability and programme success.
• Plan and conduct instructor training sessions at later stages to enhance programme delivery.
• Ensure RGP payment systems are properly set up and website calendars are updated for programme scheduling.
• Collect and review ground-level feedback to continuously improve programmes.

Job description

Company Overview

Climb Central is a sport climbing facility in Singapore with 4 locations. We welcome all skill levels, providing a safe, fun space to climb, socialize, and unwind from daily life.

Job Summary

Join Climb Central as a Community Outreach Executive to drive multi-pass sales, manage corporate product segments, maintain lead pipelines, coordinate programmes, and support operations to grow community engagement and sales.

Responsibilities

• Increase multi-pass sales from corporate companies, schools, and government agencies by developing targeted outreach strategies
• Craft and modify corporate multi-pass product segments to meet client needs and market trends
• Maintain and qualify a lead pipeline to ensure consistent sales opportunities
• Follow up with multi-pass buyers to increase product usage and customer retention
• Identify and pursue cross-selling opportunities for wall installation and equipment sales
• Analyze gym capacity and operating hours to optimize product offerings and sales potential
• Adhere to the multi-pass sales framework from quotation through invoicing and accounts receivable
• Submit monthly reports tracking programme performance and sales metrics
• Ensure availability of counter resources for all operations and crew members supporting accounts brought in
• Collaborate with Gym Operations to assess and enhance the viability and effectiveness of accounts
• Maintain accurate record-keeping systems and manage counter resources efficiently
• Monitor and ensure effective use of RGP payment functions
• Manage Climb Central partnership and collaboration initiatives to expand community reach
• Serve as Duty Officer/Crew 1–2 times per week, supporting daily gym operations
• Coordinate and execute programmes for accounts brought in, working closely with Course Lead to ensure operational viability and programme success
• Plan and conduct instructor training sessions at later stages to enhance programme delivery
• Ensure RGP payment systems are properly set up and website calendars are updated for programme scheduling
• Collect and review ground-level feedback to continuously improve programmes

Required competencies and certifications

• Climbing or bouldering experience essential to understand customer needs and product context

Preferred competencies and qualifications

• Degree or Diploma in Business, Marketing, or relevant studies
• 1–2 years of experience in marketing, outreach, or membership sales
• Strong organizational skills with ability to work independently and manage time effectively
• Team player with a proactive, can-do attitude