Operations & Customer Experience Leader

ACCURATE MANPOWER PTE. LTD.; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

ACCURATE MANPOWER PTE. LTD. is seeking a leader to manage the entire operation and drive customer service excellence in Singapore. The role involves overseeing shifts, hiring and developing staff, and implementing policies to improve productivity and sales.

Responsibilities include forecasting requirements, inventory control, loyalty program planning, and shaping the overall marketing strategy while maintaining a positive work environment for all employees.

Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customersatisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions andcomplaints
• Organize and supervise shifts
• Manage and lead staff (including hiring newemployees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control andminimizing wastage)
• Nurture a positive working environment for allemployees
• Monitor operations, implement innovative strategiesto improve productivity and sales

Job description

ACCURATE MANPOWER PTE. LTD. is seeking a leader to manage the entire operation and drive customer service excellence in Singapore. The role involves overseeing shifts, hiring and developing staff, and implementing policies to improve productivity and sales.

Responsibilities include forecasting requirements, inventory control, loyalty program planning, and shaping the overall marketing strategy while maintaining a positive work environment for all employees.