Operations & Customer Experience Leader

ACCURATE MANPOWER PTE. LTD.; Singapore; Vor Ort; SGD 48.000 - 78.000; Vollzeit

Zusammenfassung

ACCURATE MANPOWER PTE. LTD. is seeking a capable Operations Leader to manage and oversee the entire operation, deliver superior customer service, plan loyalty programs, develop policies, and drive marketing strategy.

The role includes supervising shifts, hiring and training staff, forecasting requirements, controlling costs, and fostering a positive work environment to boost productivity and sales.

Aufgaben

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customersatisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions andcomplaints
• Organize and supervise shifts
• Manage and lead staff (including hiring newemployees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control andminimizing wastage)
• Nurture a positive working environment for allemployees
• Monitor operations, implement innovative strategiesto improve productivity and sales

Jobbeschreibung

ACCURATE MANPOWER PTE. LTD. is seeking a capable Operations Leader to manage and oversee the entire operation, deliver superior customer service, plan loyalty programs, develop policies, and drive marketing strategy.

The role includes supervising shifts, hiring and training staff, forecasting requirements, controlling costs, and fostering a positive work environment to boost productivity and sales.