Operations & Customer Care Associate

WELLNO PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Wellno PTE. LTD. in Singapore is seeking a capable Admin & Customer Service associate to manage orders, records and invoicing while handling customer inquiries across WhatsApp, email and social media. The role supports day-to-day office tasks in a lean team.

You will work with e-commerce platforms, learn our invoicing workflow, and assist with basic purchasing and stock checks. Fresh graduates are welcome to apply.

Qualifications

• Diploma / Nitec in Business Administration or related field; fresh graduates welcome.
• Comfortable with numbers and detail; you notice invoice figures and addresses.
• Fluent in written and spoken English; Mandarin or Malay is a plus for serving customers.
• Experience or familiarity with e-commerce platforms (Shopify, Lazada, Shopee), accounting software or Lark is advantageous; training provided.
• Warm, patient and level-headed with customers, even difficult ones.
• Organised and self-starting; flag problems early in a lean team.
• AI-driven productivity is a plus.

Responsibilities

• Enter and maintain order, customer and inventory records across our systems.
• Generate and issue customer invoices, delivery orders and receipts; track payment status and follow up on outstanding ones.
• Keep digital and physical filing tidy — warranty cards, supplier documents, service records.
• Support day-to-day office admin: courier arrangements, stock counts, basic purchasing, ad-hoc requests.
• Be the first point of contact for customers over WhatsApp, email and social media.
• Handle product enquiries, order status checks, delivery scheduling and warranty/servicing requests.
• Coordinate with our delivery and technician partners to keep customers updated.
• Log feedback and recurring issues to help the team fix root causes.

Skills

Customer service

Data entry

Microsoft Excel

English proficiency

Communication

Education

Diploma / Nitec in Business Admin

Tools

Shopify

Lazada

Shopee

Accounting software

Lark

Job description

Wellno PTE. LTD. in Singapore is seeking a capable Admin & Customer Service associate to manage orders, records and invoicing while handling customer inquiries across WhatsApp, email and social media. The role supports day-to-day office tasks in a lean team.

You will work with e-commerce platforms, learn our invoicing workflow, and assist with basic purchasing and stock checks. Fresh graduates are welcome to apply.