Operations Coordinator

Evans Aviation Singapore Pte. Ltd.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Evans Aviation Singapore Pte. Ltd. is seeking personnel for ground handling roles, covering customer service and ramp operations. You will liaise with government agents, vendors and cross-functional teams to ensure services meet SOPs and compliance standards.

The role requires handling in varying weather, adaptability to shift work, and a professional demeanor while delivering high-quality service.

Qualifications

• Diploma or higher in a relevant field.
• Prior customer service or airport operations experience is advantageous.
• Must possess valid driver’s license.
• Proficient in MS Office (Excel, Word) at a basic level.
• Excellent written and verbal communication in English.

Responsibilities

• Demonstrates excellent customer service even under stressful circumstances
• Understands all Customs / Immigration requirements
• Understands all aspects of entry requirements.
• Has demonstrated all aspects of catering, lavatory service, refuelling, transportation and hotel accommodation.
• Understands all requirements associated with Aircraft arrival and departure paperwork
• Can provide full aircraft ground handling service
• Demonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.
• Can perform essentially any other duty that may reasonably be requested by the company or a client.

Skills

Customer service

Airport operations

English fluency

Communication

Teamwork

Stress management

Driver's license

MS Office

Shift work

Professional demeanour

Education

Diploma or higher

Tools

MS Office

Job description

Job Purpose:

This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. You will be responsible for working with a variety of government agents, vendors, customers and other cross-functional employees. You will also be responsible for making sure that all services of ground handling are provided in a manner consistent with standard operating procedures and compliance standards.

Responsibilities and Associated Duties:

1. Demonstrates excellent customer service even under stressful circumstances
2. Understands all Customs / Immigration requirements
3. Understands all aspects of entry requirements.
4. Has demonstrated all aspects of catering, lavatory service, refuelling, transportation and hotel accommodation.
5. Understands all requirements associated with Aircraft arrival and departure paperwork
6. Can provide full aircraft ground handling service
7. Demonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.
8. Can perform essentially any other duty that may reasonably be requested by the company or a client.

Knowledge and Skill Requirements

• Diploma and above
• Prior customer service or airport operations experience would be advantageous
• Must possess valid driver’s license
• Proficiency in MS Office (Excel, Word) at a basic level
• Excellent written and verbal communications skills
• Must be fluent in English (both written and spoken)
• Significant internal and external customer service skills required
• Able to communicate effectively in high stress environments
• Exhibit strong positive teamwork attributes; loyalty to the Company and to fellow employees, must have a professional demeanour, strong work ethic, and willingness to embrace change.
• Must be willing to work outside during inclement weather
• Able to work shift and Long hours.