Operations Controls & Process Improvement Analyst

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Singapore is seeking an Analyst within Operations Control Management to support oversight and continuous improvement of the operations control environment.

You will identify operational risks, document controls, and track issues through governance forums with cross-functional partners. You will help automate reporting, prepare stakeholder-ready materials for leadership, and contribute to bank-wide control initiatives in a fast-paced setting that values clear

Qualifications

• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong stakeholder management across operations, technology, finance, and compliance.
• Excellent written and verbal communication for updates and materials.
• Proficiency in Microsoft Excel, including pivot tables and advanced functions.
• Structured approach to tracking risks, issues, and actions.

Responsibilities

• Drive process improvement initiatives that increase efficiency and reduce redundancy
• Build and maintain governance materials for control forums, including status updates, metrics, and action tracking
• Automate recurring reporting and documentation where feasible to improve accuracy and timeliness
• Partner with cross-functional stakeholders to plan, coordinate, and deliver assigned improvement activities
• Track operational risks and issues, including progress against remediation actions and due dates
• Support project execution by coordinating meetings, documenting decisions, and maintaining deliverable trackers
• Prepare clear, stakeholder-ready summaries and presentations for leadership and governance routines
• Contribute to cross-business control initiatives by supporting planning, execution, and progress reporting
• Promote consistent, well-documented processes and controls aligned to applicable laws, rules, and regulations

Skills

Multi-tasking

Stakeholder management

Communication skills

Excel skills

Education

Bachelor’s degree in Finance, Accounting, or related disciplines

Tools

Microsoft Excel

Alteryx

Tableau

UiPath

Job description

JPMorgan Chase Bank, N.A. in Singapore is seeking an Analyst within Operations Control Management to support oversight and continuous improvement of the operations control environment.

You will identify operational risks, document controls, and track issues through governance forums with cross-functional partners. You will help automate reporting, prepare stakeholder-ready materials for leadership, and contribute to bank-wide control initiatives in a fast-paced setting that values clear