Operations & Client Relations Manager - Singapore

mirandah asia (singapore) pte ltd; Singapore; On-site; SGD 180,000 - 300,000; Full time

Benefits offered by this job

Seat at leadership table

Competitive compensation

Impact on firm strategy

Job summary

mirandah asia (singapore) pte ltd in Singapore seeks a senior operations leader to partner with the Managing Partner, shaping how the firm runs day-to-day and how client relationships are managed across regional offices.

You will oversee an internal team, drive operational excellence, lead business development and client engagement initiatives, and ensure governance, pricing, and audits are aligned with strategic priorities, with significant autonomy and executive access.

Qualifications

• 8+ years in senior operational, client relationship, or management roles.
• Proven track record of running operations with autonomy.
• Strong judgement and discretion in executive-facing context.
• Excellent stakeholder management and time management.

Responsibilities

• Act as strategic counsel translating vision into execution for the Managing Partner.
• Lead internal team and HR management across functions.
• Coordinate across operations, IT and client teams to streamline workflows.
• Oversee client relationships, service agreements, reviews and renewals.
• Represent the firm in external relationships with discretion.

Skills

CRM proficiency

Client relationship management

Strong initiative

Autonomy

Tools

CRM software

Word

Excel

Job description

About the Role

We are an established professional services firm specialising in intellectual property law. We have offices in Singapore,Malaysia, Indonesia, Philippines and Thailand. Our clients are some of the largest global companies.

We are seeking an exceptional operator to serve as strategic and operational right hand to the Managing Partner — a role that combines operational leadership of the firm with co-ownership of our most important client relationships.

This is not a traditional admin or ops-support position. After a period of training, you will be groomed to have authority over how the firm runs day-to-day, direct access to leadership decisions, and the latitude to shape systems, people, priorities, and the client experience.

What You\'ll Own

Operations & Leadership

• Acting as the Managing Partner's closest strategic counsel — translating vision into execution
• Managing an existing high-performing internal team, including human resource management
• Collaborating across operations, IT, and client-facing teams to streamline workflows

Client Relationships

• Serving as key contact and senior liaison for major accounts
• Maintaining oversight of service agreements — tracking renewals, pricing, and recommending terms
• Reviewing client portfolios and consolidating feedback on volume, trends, and issues
• Coordinating client visits, business reviews, and commercial engagements
• Handling client feedback, concerns, and escalations with discretion and sound judgement
• Liaising with regional offices, partner firms, and international contacts on quality, pricing, and audits
• Representing the firm in external relationships where discretion and judgement matter

Business Development & Marketing

• Leading business development efforts to raise the firm's profile and deepen client relationships
• Overseeing content for outreach programmes, publications, and client communications
• Preparing marketing materials, pitches, proposals, and executive summaries for client-facing discussions
• Participating in relevant industry research and benchmarking
• Attending networking events and conferences on behalf of the firm

What You Bring

• 8+ years in senior operational, client relationship, or management roles (relevant professional or legal background an advantage)
• A track record of running things — not just supporting them
• Sharp judgement, high discretion, high level of initiative and comfort operating with significant autonomy
• Strong client relationship management and stakeholder skills
• Proficiency with CRM software and standard business tools (Word, Excel)
• Excellent time and task management in a fast-paced environment

What We Offer

• A genuine seat at the leadership table
• Competitive compensation commensurate with seniority
• The rare kind of role where your fingerprints are on everything

mirandah asia (singapore) pte ltd

1 Coleman Street

#07-08 The Adelphi

Singapore 179803