Operations Analyst (Contract/Bank)

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking an operations associate to handle remittance queries and ensure timely resolutions. The role involves liaising with business units and banks, and processing failed remittances in line with procedures.

The ideal candidate holds a Diploma or Bachelor's degree in finance or related fields, with 6 months to 1 year in banking operations. Proficiency in MS Word, Excel, and PowerPoint (O365) is required for daily tasks.

Qualifications

• Diploma/Bachelor's degree in finance or related field is required.
• 6 months to 1 year of experience in banking operations is preferred.
• Experience in payments is a plus and banking/financial industry experience is beneficial.
• Proficiency with MS Office (Word/Excel/PowerPoint) is expected.

Responsibilities

• Investigate and resolve customer remittances queries per SLA and payment guidelines.
• Coordinate with business units and banks to resolve remittance issues.
• Process failed remittances according to procedures.
• Perform other ad-hoc tasks as assigned by Team Manager.

Skills

Communication skills

Interpersonal skills

Education

Diploma/Bachelor's degree in finance or related field

Tools

MS Word

MS Excel

MS PowerPoint

Job description

• Investigate and resolve customer remittances queries in accordance with established service level agreement and payment guidelines
• Work with business units, agent banks/correspondent banks to resolve remittance queries
• Process failed remittances in accordance to procedures
• Other ad-hoc tasks assigned by Team Manager

Job requirements

• Diploma/Bachelor's degree in finance or any related fields
• At least 6 months to 1 year of experience in banking operations role
• Related experience in payments is a plus
• Good to have experience in banking or financial industry.
• Proficiency in MS Word, MS Excel, MS PowerPoint with O365.
• Good communication and interpersonal skills, and ability to effectively communicate with the team
  

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