Operational Resilience & Incident Analyst

ICE Data Services; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Intercontinental Exchange (ICE) is seeking a Business Continuity Organization (BCO) Analyst based in Singapore to guide BC/DR planning and testing in line with ICE policies. You will support incident response for risk management and resilience across ICE’s global market infrastructures.

The role requires 3+ years in BC, DR, or IT operations, familiarity with ServiceNow or similar platforms, and a 24/7 scheduling mindset to ensure steady continuity during disruptions.

Qualifications

• 3+ years in business continuity, disaster recovery, risk management, or IT operations.
• Experience with ServiceNow, Everbridge, PagerDuty, or similar incident management platforms.
• Familiarity with ISO 22301.
• Bachelor’s degree or equivalent.
• Scheduling flexibility for a 24/7 operating environment.

Responsibilities

• Execute and maintain BIA and BC plans.
• Participate in incident/crisis management lifecycle.
• Assist in risk assessments for facilities.
• Document exercise outcomes and track remediation.
• Coordinate with stakeholders on program governance and oversight.

Skills

Business continuity

Incident management

Risk management

ISO 22301

ServiceNow

Everbridge

PagerDuty

Regulatory compliance

Communication

Data analysis

Education

Bachelor’s degree

Tools

ServiceNow

PagerDuty

Everbridge

Job description

Intercontinental Exchange (ICE) is seeking a Business Continuity Organization (BCO) Analyst based in Singapore to guide BC/DR planning and testing in line with ICE policies. You will support incident response for risk management and resilience across ICE’s global market infrastructures.

The role requires 3+ years in BC, DR, or IT operations, familiarity with ServiceNow or similar platforms, and a 24/7 scheduling mindset to ensure steady continuity during disruptions.