Business Continuity & Incident Response Analyst

ICE DATA SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

ICE Data Services Singapore PTE. LTD. seeks a Business Continuity Organization (BCO) Analyst to guide BC/DR planning and testing per ICE policy.

Supports Emergency Operations Center during disasters and protects ICE's operational resilience across exchanges, clearing houses, and data services. The role works within the Service Reliability department across 13 segments, requiring risk acumen, incident coordination, and analytical skills to support continuity plans, exercises, and live incidents,

Qualifications

• 3+ years in business continuity, disaster recovery, risk or emergency management
• Experience with BC/incident platforms like ServiceNow, Everbridge, PagerDuty
• Familiarity with ISO 22301 BC frameworks
• BCI/DRII certifications (e.g., ABCP) a plus
• Bachelor’s degree or equivalent
• Willingness to support 24/7 operations
• Proficient in incident management and ITSM tools; able to analyze workflows and data
• Strong analytical and root-cause analysis abilities
• Excellent written/spoken communication; able to coordinate stakeholders during incidents

Responsibilities

• BIA Execution & Plan Maintenance – Update and maintain BC plans; support BIAs and document in ServiceNow
• Incident & Crisis Management – Engage in Location Incident Management lifecycle; Everbridge; IQO
• Risk Assessment & Reporting – Assist in Location Risk Assessments for each facility
• Testing & Exercises – Document exercise outcomes; track remediation; train stakeholders
• Cross-Functional Collaboration – Partner with portfolio managers and stakeholders; governance activities

Skills

BC/Disaster Recovery

Incident coordination

Risk assessment

Communication

Data analysis

Education

Bachelor’s degree

Tools

ServiceNow

Everbridge

PagerDuty

Job description

ICE Data Services Singapore PTE. LTD. seeks a Business Continuity Organization (BCO) Analyst to guide BC/DR planning and testing per ICE policy.

Supports Emergency Operations Center during disasters and protects ICE's operational resilience across exchanges, clearing houses, and data services. The role works within the Service Reliability department across 13 segments, requiring risk acumen, incident coordination, and analytical skills to support continuity plans, exercises, and live incidents,