Operation Supervisor

SUHANG XIANGBAN PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

SUHANG XIANGBAN PTE. LTD. is seeking an experienced operations professional to manage daily restaurant activities in Singapore.

The role focuses on supervising staff, ensuring smooth shift execution, and delivering excellent customer service. Responsibilities include training new hires, maintaining quality standards for food and service, managing inventory and cash transactions, and creating staff schedules to cover peak periods.

Responsibilities

• Oversee day-to-day operations during assigned shifts, ensuring seamless service delivery.
• Supervise and coordinate the activities of restaurant staff, providing guidance and support as needed.
• Ensure excellent customer service by addressing customer inquiries and concerns promptly and professionally.
• Train new staff members and facilitate ongoing training programs to enhance team skills.
• Monitor food quality, presentation, and service standards to uphold the restaurant's reputation.
• Keep track of inventory levels, conduct regular stock checks, and place orders as necessary.
• Manage cash transactions and ensure accuracy in financial transactions.
• Create and manage staff schedules, considering peak business hours and ensuring adequate coverage.

Job description

Shift Management:Oversee day-to-day operations during assigned shifts, ensuring seamless service delivery.

Staff Supervision:Supervise and coordinate the activities of restaurant staff, providing guidance and support as needed.

Customer Service:Ensure excellent customer service by addressing customer inquiries and concerns promptly and professionally.

Training and Development:Train new staff members and facilitate ongoing training programs to enhance team skills.

Quality Control:Monitor food quality, presentation, and service standards to uphold the restaurant's reputation.

Inventory Management:Keep track of inventory levels, conduct regular stock checks, and place orders as necessary.

Cash Handling:Manage cash transactions and ensure accuracy in financial transactions.

Shift Scheduling:Create and manage staff schedules, considering peak business hours and ensuring adequate coverage.