OPERATION MANAGER - DISHWASHING

DUSTAWAY SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

DUSTAWAY SERVICES PTE. LTD. is seeking a Shift Supervisor to oversee daily cleaning operations across multiple locations.

The role involves supervising staff, conducting on-the-job training, and ensuring adherence to schedules and safety procedures. The successful candidate will deliver excellent customer service, manage staff discipline, and handle client interactions, including addressing complaints and maintaining high service standards.

Qualifications

• Experience in cleaning sector preferred.
• Willingness to work night shifts and overtime.
• Able to travel islandwide and be at multiple locations daily.

Responsibilities

• Supervise and coordinate assigned shift and conduct daily pre-operation meetings with staff.
• Provide On-the-Job Training (OJT) to employees on proper and safe cleaning with equipment.
• Ensure all daily and periodic cleaning tasks are completed as scheduled.
• Address customer complaints and ensure customer satisfaction.
• Monitor staff punctuality and discipline.
• Perform additional duties as assigned by superiors and clients.

Skills

Supervisory skills

Customer service

Discipline & punctuality

Training & mentoring

Job description

Role and Responsibilities

• 1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties
• 2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery
• 3. Ensure all daily and periodic cleaning works are carried out as per schedule
• 4. Attend to complaints and ensure customers' satisfaction
• 5. Check on staff punctuality and discipline
• 6. Any other duties assigned by Superiors and Clients

Requirements

• 1. Able to work midnight shift
• 2. Able to work OT including weekends and public holidays.
• 3. Able to work in islandwide locations, and able to go to multiple locations daily.
• 4. Excellent customer service skills and able to interact well with clients
• 5. At least 2 year’s experience in similar role in cleaning sector