Operation Manager

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

karooooo management company pte. ltd. in Singapore is seeking an Operations Manager/ Assistant Manager to lead the after-sales team and ensure exceptional service delivery. The role requires at least 5 years of customer service experience in the automotive aftermarket or SAAS industry, along with strong leadership and communication skills.

The successful candidate will manage team KPIs and foster collaboration across departments to maximize customer satisfaction and retention.

Qualifications

• Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry.
• Excellent written and verbal communication skills.
• Proficient in English.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met.
• Ensure clear coordination between departments for minimal resolution times.
• Continually monitor operational processes for optimal service delivery.

Skills

Customer Service

Leadership

Communication Skills

Problem Resolution

Education

Diploma/Bachelor Degree in Engineering/Business

Job description

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met;

• Ensure strong and clear coordination between departments for minimal resolution times;

• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity;

• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations;

• Resolve managerial level customer grievances or special requests;

• Weekly/monthly reporting for management review;

• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

• Diploma/Bachelor Degree in Engineering/ Business with outstanding academic performance;

• Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;

• Excellent written and verbal communication skills;

• Proficient in English;

• Good leadership and management skills with strong