Aftersales General Manager

Eurokars Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Eurokars Group is seeking an experienced Aftersales General Manager to lead our dealership's aftersales operations, driving revenue growth, customer satisfaction, and team performance.

The role requires strategic planning, strong leadership, and hands-on management of service, parts, and customer support, ensuring compliance with standards and delivering operational excellence across the aftersales portfolio.

Qualifications

• Diploma or Degree in Business, Automotive Management, or related field.
• 8–10 years in automotive aftersales; 3–5 years in management.
• Strong knowledge of service, parts, and customer service operations.
• Proven budgeting, financial planning, and KPI achievement.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with analytical problem-solving abilities.

Responsibilities

• Lead daily aftersales operations including service, parts, and customer support.
• Drive efficiency, service quality, and operational excellence across aftersales activities.
• Manage budgets, forecasts, and financial plans for the aftersales business.
• Develop and implement sales, marketing, and customer retention strategies.
• Mentor and develop the aftersales team and maintain a high-performance culture.
• Collaborate with Sales, Finance, and Commercial teams to improve customer experience.

Skills

Leadership

Budgeting

Operations management

Customer service

Stakeholder management

Coaching/People management

Dealer management systems

Strategic planning

Analytical thinking

Education

Diploma or Degree in Business/Automotive/Engineering

Tools

Microsoft Office

Dealer Management Systems

Job description

We are seeking an experienced and results-driven Aftersales General Manager to lead and oversee the overall aftersales operations of our dealership. The successful candidate will be responsible for driving revenue growth, operational excellence, customer satisfaction, and team performance while ensuring compliance with dealership standards and business objectives.

Key Responsibilities

• Lead and manage the daily operations of the aftersales department, including service, parts, and customer support functions.
• Ensure efficient workflow, service quality, and operational excellence across all aftersales activities.
• Monitor departmental performance and implement continuous improvement initiatives.
• Manage dealership facilities and ensure compliance with organizational and manufacturer standards.

Financial & Business Performance

• Develop and manage annual budgets, forecasts, and financial plans for the aftersales business.
• Drive revenue, profitability, and achievement of key performance indicators (KPIs).
• Identify business opportunities and recommend investments to support long-term growth.
• Optimize product and service offerings to maximize customer value and business performance.
• Monitor dealer agreement requirements, retail standards, and bonus program performance.

Leadership & People Management

• Lead, mentor, and develop the aftersales team to achieve operational and business objectives.
• Provide coaching, performance management, and disciplinary guidance where required.
• Foster a positive, customer-focused, and high-performance culture.
• Act as a role model for professionalism, leadership, and operational excellence.

Strategic Planning & Business Development

• Set and communicate departmental objectives aligned with company goals.
• Analyze market trends, customer needs, and competitor activities to identify growth opportunities.
• Develop and implement innovative sales, marketing, and customer retention strategies.
• Collaborate with internal stakeholders to drive business initiatives and improve customer experience.

Stakeholder Management

• Build and maintain strong relationships with customers, suppliers, manufacturers, and regulatory authorities.
• Liaise with internal departments including Sales, Parts, Finance, and Commercial teams to ensure seamless operations.
• Represent the dealership in discussions with external partners and key stakeholders.

Requirements

• Diploma or Degree in Business, Automotive Management, Engineering, or a related discipline.
• Minimum 8-10 years of experience in automotive aftersales operations, with at least 3-5 years in a managerial role.
• Strong understanding of dealership operations, service management, parts management, and customer service.
• Proven track record in budgeting, financial management, and achieving business targets.
• Strong leadership, people management, and coaching skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Proficient in Microsoft Office and dealer management systems.