Operation Executive

LOH CHWEE CHEW MOORING SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading mooring service company in Singapore is seeking an Operations Executive to serve as a central contact between employees and customers. This role involves gathering site findings, ensuring adherence to operational procedures, and submitting reports to clients. The ideal candidate should possess a bachelor's degree, strong leadership and time management skills, and a class 3 driving license. Join us to help streamline operations in a collaborative maritime environment.

Qualifications

• Several years of experience in operations role within the industry.
• Strong planning ability with limited resources.
• Class 3 driving license with at least 2 years of experience (preferred).

Responsibilities

• Act as the central contact between employees, customers, and the company.
• Gather site findings for operational improvements.
• Compile total overtime hours into a spreadsheet for clients.

Skills

Leadership skills

Time management

Communication skills

Organizational skills

Education

Bachelor's degree in a relevant field

Job description

Company Overview:

Loh Chwee Chew Mooring Services Private Limited (“LCC Mooring”) is a leading mooring service and maintenance company in Singapore. For over 56 years, LCC Mooring has been at the forefront of the maritime industry, employing over 400 dedicated mooring crew and professionals.

We believe in making mooring and maintenance work hassle-free, and we're not stopping there. We want to keep our client’s business operationally ready, always. We also want to be the most collaborative business partner in the maritime world always solving for our clients.

To achieve that, we're undergoing a business transformation, placing people at the heart of our organisation because our people matter to us. Imagine being part of a team that not only keeps Singapore's vital trade routes flowing smoothly but also values and empowers its employees

We are rewriting the future of the maritime industry, focusing on collaboration, innovation, and the well-being of our team members.

Join us in our journey of change and growth, and together, let's shape the future of the maritime world with LCC Mooring.

Job Brief:

We are seeking a responsible Operations Executive to be the central point of contact between Employees, Customers and the Company. Assist the Operations Manager in performing site observation and ensure operation procedures are strictly adhered to. Proactively, gather site findings to find the best resolution to prevent work distribution to Customer business.

The Operations Executive's responsibilities include working closely with our Operations Manager on developing procedures, including brainstorming improvements needed on site, and meeting the time frame of individual task schedules. You shall perform various important coordinating tasks from the LCC office and employee challenges and update feedback from the ground.

To succeed in this role, you must have a strong understanding skill of work, excellent time management, and communication skills, as you’ll collaborate with internal teams to deliver results before deadlines.

Ultimately, the Operations Executives' duties are to ensure that all voices are sounded out to be followed up closely with the management, and to assist operations managers to complete tasks within the timeframe. To keep a lookout for any other business opportunities.

Duties & Responsibilities:

• Responsible for submitting KPI to clients not later than the 1st day of the calendar month.
• Responsible for submitting Weekly Report for 1 client at the latest by every Tuesday.
• Collect, compile, verify, input a total number of OT hours into a spreadsheet for 3 clients, and submit overtime of workers to OM/OD by the 5th of every month.
• Arranging Medical/all-required tests for 3 clients Once a year when HR prompted around August or September every year, Estimate time 5 hours.
• Request to logistics, collect from logistics, sign off and issue sites PPE replacement for workers as and when required.
• When there is an incident at the site, it takes about 6 hours for a site visit and interview to prepare the draft report to LCC WSHO within 24 hours. The report includes a narrative, findings, root cause analysis and recommendations to prevent recurrence. Arrange immediate medical assistance if there is an injury. Conduct Stand down at the site.
• Meet Customers to update on operations/safety needs, bi-weekly 1 time at least.
• Conduct a Site walk every week. current settling of new customers.
• Understand HR and explain work-related/ work-related issues to workers i.e. any enquiries on their wrong salary, low salary, request to increase salary, request more leave days.
• Submit worker home leave application form to HR executive with KAH approved signature and planned duty roster. KAH shall then inform workers to purchase their flight ticket and deposit $500 before collecting their passports 3 days from the HR executive before their flight.
• Compile a document and fill up the pass application to submit pass application to the Terminal every year.
• Arrange and attend to Berthing/unberthing Operations e.g, up to 10 operations per month. (ad-hoc)
• Collect and submit services chit to the Accounts Department for billing.
• Ensuring Terminal Site Supervisor/Foremen completed daily reports using Microsoft form.
• Attending Daily huddles conducted by the Head of Operations and taking note of changes to pass messages to daily huddles conducted with the terminal site Supervisor/foremen.
• Attend to workers'/customers' requests and follow-up, to be recorded at Workplan under “Worker/Customer feedback” It can be done in daily huddles at the same time.
• Conducting Monthly training for your terminal if your site person is not trained to do so.

Requirements:

• Bachelor's degree in a relevant field or equivalent work experience.
• Typically need several years of experience in a specific industry in an operation role.
• Executives are leaders for the company, requiring strong leadership skills like coaching, interpersonal skills and management expertise.
• Able to plan the task within the timeline, with limited resources and processes to improve efficiency
• This requires strong organisational skills, such as the ability to manage time, delegate tasks, and assign deadlines.
• Class 3 driving licence with a least 2 years of driving experience. (Prefer)
• Able to communicate with customers & workers such as presentations, and conduct training. (Prefer)

Please note that we do not accept any walk-in interviews.