Operation Coodinator

ENG MOTOR LAUNCH SERVICE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

ENG MOTOR LAUNCH SERVICE is seeking a dedicated Operations Coordinator to manage launch boat schedules, plan manpower, and support operational teams at Marina South Pier / West Coast Pier. The role emphasizes strong communication with customers and management to ensure smooth marine operations.

Applicants should be able to work in a team, display active listening and empathy, and be willing to work shift duties.

Qualifications

• Team-oriented with clear communication and understanding of workflow.
• Active listening and empathy to address customer and staff concerns.
• Willingness to work shift duties as required.
• Bilingual communication to interact with clients and staff.

Responsibilities

• Manage and organize launch boat schedules to ensure smooth daily operations.
• Plan manpower resources and coordinate staff allocations to meet operational demands.
• Review and improve processes and workflows to enhance productivity and operational efficiency.
• Provide timely administrative and operational support to the operational team.
• Respond promptly to customer calls regarding bookings and requests to ensure customer satisfaction.
• Build and maintain positive working relationships with team members and stakeholders.
• Report operational issues immediately to the management team for swift resolution.

Skills

Team communication

Active listening

Empathy

Shift work

Bilingual communication

Job description

Company Overview

Eng Motor has served the marine industry since 1984, specializing in building aluminium launches with twin screw engines and deckhands. We prioritize safety and have long-term partnerships with Oil Majors, focusing on sustainable operations and continuous improvement.

Job Summary

You will manage launch boat schedules, plan manpower, and support operational teams to ensure smooth, efficient marine operations while maintaining strong communication with customers and management.

Responsibilities

• Manage and organize launch boat schedules to ensure smooth daily operations
• Plan manpower resources and coordinate staff allocations to meet operational demands
• Review and improve processes and workflows to enhance productivity and operational efficiency
• Provide timely administrative and operational support to the operational team
• Respond promptly to customer calls regarding bookings and requests to ensure customer satisfaction
• Build and maintain positive working relationships with team members and stakeholders
• Report operational issues immediately to the management team for swift resolution

Preferred competencies and qualifications

• Ability to work effectively in a team by communicating clearly and understanding workflow
• Active listening and empathy skills to address customer and staff concerns
• Willingness to work shift duties as required
• Bilingual communication skills to interact with clients and staff

Other Information

Location: Marina South Pier / West Coast Pier