Onsite Support Engineer

ELLIOTT MOSS CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ELLIOTT MOSS CONSULTING PTE. LTD. in Singapore seeks an experienced Field Services / L2 Support Engineer to provide onsite IT and network support across enterprise locations.

The role covers network monitoring, troubleshooting, end-user support, device management, ticket handling, and hands‑and‑eyes support for L3 teams and vendors. You will monitor infrastructure, perform triage, manage ITSM tickets, support Windows desktops, mobile devices, printers, and peripherals, and collaborate with L3

Qualifications

• 5-10 years of experience in onsite field services or enterprise IT support.
• Strong experience in L2 Support and ITSM ticket management.
• Hands-on experience with network monitoring, alert triage, and basic network troubleshooting.
• Good understanding of switches, ports, cabling, Wi‑Fi, LAN/WAN, and connectivity troubleshooting.
• Experience supporting Windows desktops/laptops, mobile devices, printers, and peripherals.
• Working knowledge of Microsoft Intune for device management.
• Experience with hardware asset management, patching, and vulnerability remediation.
• Ability to work independently onsite and coordinate effectively with L3 teams and vendors.
• Good documentation, communication, and stakeholder management skills.
• Ability to follow approved procedures, security policies, and change management processes.

Responsibilities

• Monitor network and infrastructure alerts and perform initial triage.
• Provide L2 onsite support for network, hardware, software, connectivity, and end-user issues.
• Troubleshoot switches, ports, Wi‑Fi, wired networks, and internet connectivity.
• Perform network cabling, patching, labelling, port tracing, and rack maintenance.
• Support approved device reboots, cable replacements, and hardware break‑fix activities.
• Provide hands‑and‑eyes support to L3 engineers, vendors, and technical teams.
• Collect logs, packet captures, and relevant technical information for further investigation.
• Manage and maintain ITSM tickets, ensuring accurate documentation, updates, and timely resolution.
• Provide workstation support including laptop/desktop setup, configuration, patching, deployment, and troubleshooting.
• Support mobile device setup, provisioning, distribution, and basic troubleshooting using Microsoft Intune.
• Install, configure, and troubleshoot printers and other IT peripherals.
• Manage hardware assets, inventory, device lifecycle, provisioning, and end‑of‑life disposal.
• Support vulnerability management, workstation patching, and monthly data centre patching.
• Assist with user account administration, access permissions, and security group management.
• Support procurement and local inventory management for laptops, mobile devices, and peripherals.
• Perform routine infrastructure health checks and firmware updates.
• Assist with root cause analysis, problem management, and permanent fixes for recurring technical issues.
• Support approved network and infrastructure changes in accordance with change management procedures.
• Maintain accurate technical documentation, procedures, asset records, and knowledge articles.
• Provide onsite and remote support for business users, VIP users, and project‑related activities.

Skills

L2 Support

ITSM ticket management

Network monitoring

Troubleshooting

Documentation

Communication

Stakeholder management

Independent onsite work

Tools

Microsoft Intune

Job description

Job Description

• We are seeking an experienced Field Services / L2 Support Engineer to provide onsite IT and network support across enterprise locations.
• The role involves network monitoring, troubleshooting, end-user support, device management, ticket handling, and onsite hands-and-eyes support for L3 teams and vendors.

Key Responsibilities

• Monitor network and infrastructure alerts and perform initial triage and troubleshooting Provide L2 onsite support for network, hardware, software, connectivity, and end-user issues.
• Troubleshoot switches, ports, Wi‑Fi, wired networks, and internet connectivity using approved diagnostic tools.
• Perform network cabling, patching, labelling, port tracing, and rack maintenance.
• Support approved device reboots, cable replacements, and hardware break‑fix activities.
• Provide hands‑and‑eyes support to L3 engineers, vendors, and technical teams.
• Collect logs, packet captures, and relevant technical information for further investigation.
• Manage and maintain ITSM tickets, ensuring accurate documentation, updates, and timely resolution.
• Provide workstation support including laptop/desktop setup, configuration, patching, deployment, and troubleshooting.
• Support mobile device setup, provisioning, distribution, and basic troubleshooting using Microsoft Intune.
• Install, configure, and troubleshoot printers and other IT peripherals.
• Manage hardware assets, inventory, device lifecycle, provisioning, and end‑of‑life disposal.
• Support vulnerability management, workstation patching, and monthly data centre patching.
• Assist with user account administration, access permissions, and security group management.
• Support procurement and local inventory management for laptops, mobile devices, and peripherals.
• Perform routine infrastructure health checks and firmware updates.
• Assist with root cause analysis, problem management, and permanent fixes for recurring technical issues.
• Support approved network and infrastructure changes in accordance with change management procedures.
• Maintain accurate technical documentation, procedures, asset records, and knowledge articles.
• Provide onsite and remote support for business users, VIP users, and project‑related activities.

Required Skills & Experience

• 5-10 years of experience in onsite field services or enterprise IT support.
• Strong experience in L2 Support and ITSM ticket management.
• Hands‑on experience with network monitoring, alert triage, and basic network troubleshooting.
• Good understanding of switches, ports, cabling, Wi‑Fi, LAN/WAN, and connectivity troubleshooting.
• Experience supporting Windows desktops/laptops, mobile devices, printers, and peripherals.
• Working knowledge of Microsoft Intune for device management.
• Experience with hardware asset management, patching, and vulnerability remediation. Strong troubleshooting and problem‑solving skills.
• Ability to work independently onsite and coordinate effectively with L3 teams and vendors.
• Good documentation, communication, and stakeholder management skills.
• Ability to follow approved procedures, security policies, and change management processes.