Onsite Engineer Trainee

DXC Technology Inc.; Singapore; On-site; SGD 31,000 - 38,000; Full time

Job summary

DXC Technology Inc. invites fresh graduates to join its GRIT programme as an Onsite Engineer Trainee in Singapore. You will gain practical experience in end-user computing, desktop support, and workplace technology services for enterprise users.

You will work with experienced IT professionals, assisting in hardware/software troubleshooting, device deployment, and IT service management while learning enterprise IT best practices in a global organization.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or related discipline (graduated 2024–2026).
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-focused mindset with excellent user support.
• Good verbal and written communication skills.

Responsibilities

• Assist in installation, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
• Provide onsite technical support for hardware, software, and OS-related issues.
• Support basic network connectivity, email, VPN, and application access issues.
• Assist with user account provisioning, password resets, and access management activities.
• Support software installations, upgrades, patching, and system updates.
• Participate in asset management, including device inventory tracking.
• Assist with imaging, deployment, and configuration of end-user devices as per standards.
• Document issues, resolutions, and procedures in ticketing/service systems.
• Support daily service desk and onsite operations to resolve tickets promptly.
• Collaborate with infrastructure, network, security, and app support teams to resolve issues.
• Assist in IT service management processes and adherence to SLAs.
• Maintain compliance with IT security policies and standards.
• Participate in team meetings and knowledge-sharing sessions.

Skills

Customer service

Communication

Teamwork

Time management

Problem-solving

Willingness to learn

Attention to detail

Education

Diploma or Bachelor's Degree in IT/CS/Engineering

Tools

ServiceNow

Remedy

Jira

ITSM Tools

Job description

Job Description: About DXC Technology DXC Technology is a leading global IT services company that helps enterprises modernize, optimize, and secure their IT environments. Through this Graduate Industry Traineeship (GRIT), you will gain practical experience supporting end-user technologies and workplace services within a professional enterprise environment. As an Onsite Engineer Trainee, you will work alongside experienced IT support professionals to provide technical assistance, desktop support, and workplace technology services for enterprise users. This traineeship offers hands‑on exposure to hardware and software troubleshooting, device deployment, user support, IT service management, and enterprise support operations. This role is suitable for fresh graduates who are passionate about technology, customer service, and solving technical problems while developing a strong foundation for a career in IT infrastructure and end‑user computing support.

Key Responsibilities

• Assist in the installation, configuration, and maintenance of desktop computers, laptops, printers, and peripheral devices.
• Provide onsite technical support for hardware, software, and operating system-related issues.
• Support troubleshooting of basic network connectivity, email, VPN, and application access issues.
• Assist with user account provisioning, password resets, and access management activities.
• Support software installations, upgrades, patch management, and system updates.
• Participate in asset management activities, including device inventory tracking and hardware allocation.
• Assist with imaging, re‑imaging, configuration, and deployment of end‑user devices according to company standards.
• Document technical issues, resolutions, and support procedures within ticketing and service management systems.
• Support daily service desk and onsite support operations to ensure timely resolution of assigned tickets.
• Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
• Support IT service management processes and adherence to established service levels.
• Assist in maintaining compliance with organizational IT security policies and standards.
• Participate in team meetings, knowledge‑sharing sessions, and continuous learning initiatives.

Requirements

• Hold a Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related discipline, or have graduated in 2024, 2025, or 2026.
• Possess strong analytical, troubleshooting, and problem‑solving skills.
• Demonstrate a customer‑focused mindset and willingness to provide excellent user support.
• Have good verbal and written communication skills.
• Are able to work independently as well as collaboratively within a team environment.
• Have the ability to learn new technologies and adapt to a dynamic and fast‑paced workplace.
• Possess strong attention to detail and organizational skills.

Preferred Technical Knowledge

• Operating Systems Windows 10/11 administration
• Basic Linux or macOS knowledge
• Desktop Support & ITSM Tools
• Remote support tools
• Ticketing systems such as ServiceNow, Remedy, or Jira
• Hardware & Peripheral Support
• Desktop and laptop troubleshooting
• Printer, scanner, and peripheral device support
• Networking Fundamentals LAN/WAN concepts TCP/IP networking Wi‑Fi connectivity VPN access DNS and basic network troubleshooting
• Microsoft Technologies Microsoft 365 Outlook Microsoft Teams Basic Active Directory administration System Administration User account management Password resets Software installation and configuration Operating system patching and updates
• IT Service Management Fundamental understanding of ITIL concepts Incident and service request management processes
• Asset Management IT asset tracking Inventory management Device deployment and lifecycle management
• Security Awareness Endpoint security concepts Antivirus solutions IT security policies and best practices
• Cloud & Collaboration Technologies Basic awareness of Microsoft Azure OneDrive SharePoint Cloud‑based collaboration platforms

Professional Skills

• Customer service orientation
• Communication and interpersonal skills
• Teamwork and collaboration
• Time management
• Problem‑solving
• Willingness to learn
• Attention to detail

GRIT Programme Eligibility

All trainees must fulfil the following criteria: Singapore Citizen or Singapore Permanent Resident. Graduated in 2024, 2025, or 2026 from a University, Polytechnic, Institute of Technical Education (ITE), or other educational institution (including private universities and overseas institutions); or Graduated earlier from the above institutions and completed National Service (NS) in 2024, 2025, or 2026. Must be prepared to commit to a full‑time traineeship.

Why Join DXC?

Gain hands‑on experience in enterprise IT support and workplace technologies. Work alongside experienced IT professionals in a global organization. Develop practical skills in desktop support, networking, IT service management, and end‑user computing. Receive exposure to enterprise tools, processes, and industry best practices. Build a strong foundation for future career opportunities in IT infrastructure, desktop engineering, and technical support. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.