On-Site Applications Engineer - Mechanical Seals

Flowserve; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Flowserve is seeking an On-Site Applications Engineer based at customer facilities to be the primary technical interface for seal products and reliability solutions. You will provide responsive technical support, troubleshoot equipment, perform failure analysis, and support product selection.

You will build strong customer partnerships, monitor KPIs, and coordinate with Flowserve teams to resolve issues and drive reliability improvements on site.

Qualifications

• Diploma or Degree in Mechanical Engineering or a related technical discipline.
• Preferably two years of customer-facing experience in applications, service, troubleshooting, rotating equipment, or design engineering
• Experience with mechanical seals, pumps, compressors, rotating equipment, or the oil and gas industry is preferred.
• Strong technical knowledge of engineering drawings, equipment datasheets, process conditions, mechanical seal arrangements, and maintenance practices.
• Good analytical, troubleshooting, communication, planning, and customer-management skills.
• Proficiency in Microsoft Office; SAP and Power BI knowledge is an advantage.
• Willingness to work permanently at refinery, petrochemical, chemical-plant, or other industrial customer sites.

Responsibilities

• Maintain accurate site records, including equipment history, seal configurations, failure modes, repair history, recommendations, and action-item status.
• Track critical spare parts, repairable assets, seal inventory, and contingency requirements to support plant reliability and minimize downtime.
• Review equipment datasheets, process conditions, drawings, specifications, and site standards to ensure technically appropriate seal recommendations.
• Support the selection of mechanical seals, support systems, materials of construction, and design enhancements for new, upgraded, or problematic applications.
• Participate in monthly, quarterly, and annual customer performance reviews, presenting KPI performance, reliability trends, open actions, and improvement plans.
• Identify repeat failure patterns and recommend design changes, operational adjustments, maintenance improvements, or product upgrades to improve mean time between failures.
• Coordinate with Flowserve engineering, workshops, manufacturing, quality, supply chain, service, and commercial teams to resolve technical, quality, repair, and delivery issues.
• Follow up on technical recommendations, proposals, and improvement opportunities to support timely customer decisions and closure.
• Support the identification and development of aftermarket, repair, upgrade, and lifecycle-service opportunities that provide measurable customer value.
• Participate in maintenance, reliability, operations, and technical-review meetings to address critical equipment, open issues, planned activities, and performance trends.
• Develop a detailed understanding of the customer's plant processes, critical equipment, maintenance strategies, reliability priorities, and operating challenges.
• Escalate urgent safety, technical, quality, delivery, or customer-satisfaction concerns to the appropriate Flowserve stakeholders.
• Ensure all field activities are carried out in compliance with applicable Flowserve and customer safety procedures, permits, quality standards, and site-security requirements.
• Represent Flowserve professionally as the resident technical contact, building trust through timely communication, practical recommendations, and reliable follow-through.

Skills

Customer-facing experience

Analytical thinking

Troubleshooting

Communication skills

Planning

Customer management

Education

Diploma or Degree in Mechanical Engineering

Tools

Microsoft Office

SAP

Power BI

Job description

Flowserve is seeking an On-Site Applications Engineer based at customer facilities to be the primary technical interface for seal products and reliability solutions. You will provide responsive technical support, troubleshoot equipment, perform failure analysis, and support product selection.

You will build strong customer partnerships, monitor KPIs, and coordinate with Flowserve teams to resolve issues and drive reliability improvements on site.