Office Services Team Lead — Elevate Operations

McKinsey & Company; Singapore; On-site; SGD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

McKinsey & Company in Singapore is seeking a senior Office Services lead to manage day-to-day operations and deliver excellent colleague and visitor experiences.

You will supervise budgets, guide junior team members, resolve escalations, and collaborate with stakeholders across offices to raise service standards. This role requires 5+ years in corporate services, strong organizational skills, and fluency in English.

Qualifications

• 5+ years of corporate and/or professional services experience.
• Excellent organizational and time-management capabilities, including the ability to initiate tasks independently, prioritize effectively, and see work through to completion in a complex and largely autonomous environment.
• Proficient in rational decision making based on data, facts, and logical reasoning, with the ability to create clear, practical, and work product-focused materials and outputs.
• Mastery of Microsoft Office (Word, PowerPoint, Teams) and firm-related tools (SharePoint, Slack), with the ability to operate key office equipment such as printers, binding machines, and video conference equipment.
• Ability to work independently and entrepreneurially, managing priorities and deadlines effectively while remaining calm and practical in crisis situations.
• Ability to influence and direct colleagues, manage stakeholder needs, and communicate effectively with senior leaders while maintaining a professional and service-oriented approach.
• Demonstrated ability to build and apply deep functional knowledge in office services, including process improvement, budget management, and practices that strengthen overall office and function effectiveness.
• Ability to proactively strengthen team members’ functional and technical knowledge, including helping colleagues adopt relevant technologies and tools that enhance service delivery.

Responsibilities

• Lead a high-performing office services team and oversee day-to-day operations to deliver consistently excellent colleague and visitor experiences.
• Manage team performance, day-to-day office operations, and budget planning to ensure services are delivered efficiently, reliably, and to a high standard.
• Oversee office services budgets, guide and support junior team members, help resolve operational questions or escalations, and provide direction beyond your immediate team when broader office services support is needed.
• Create a smooth, professional, and well-supported office environment where colleagues can focus on serving clients and collaborating effectively.
• Contribute to regional initiatives, share local operational insights, and support evaluation activities that help strengthen standards and consistency across offices.

Skills

Office management

Budget management

Stakeholder communication

Data-driven decision making

Microsoft Office

Tools

SharePoint

Slack

Job description

McKinsey & Company in Singapore is seeking a senior Office Services lead to manage day-to-day operations and deliver excellent colleague and visitor experiences.

You will supervise budgets, guide junior team members, resolve escalations, and collaborate with stakeholders across offices to raise service standards. This role requires 5+ years in corporate services, strong organizational skills, and fluency in English.