North Asia Onboarding Lead - Private Banking

United Overseas Bank Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking an experienced operations leader to manage onboarding delivery for Private Bank clients, ensuring timely and risk-proportionate outcomes. You will own SLA performance, guide front-line teams on KYC requirements, and drive process improvements.

This role emphasizes regulatory oversight, proactive risk management and building a high-performing onboarding team with strong ownership and a culture of continuous learning within a global bank.

Qualifications

• Develop (Competency) (3 - Meets)
• Engage (Competency) (3 - Meets)
• Execute (Competency) (3 - Meets)
• Strategise (Competency) (3 - Meets)

Responsibilities

• Lead end-to-end onboarding delivery for Private Bank clients, covering new-to-bank and existing-to-bank opening new accounts. Ensure outcomes are timely, predictable and risk-proportionate.
• Own onboarding SLA performance through effective workload planning, prioritisation of aging and complex cases, and timely intervention to address bottlenecks.
• Provide clear and practical guidance to client-facing teams on KYC requirements, risk assessments and approval expectations.
• Lead, coach and develop a resilient, collaborative and high-performing team with strong ownership of onboarding outcomes.
• Build technical capability, sound judgement and confidence to provide balanced challenge where required.
• Drive a culture of accountability, service mindset and continuous learning.
• Promote knowledge sharing across teams to support front-to-back delivery and reinforce the Onboarding team’s role as a centre of excellence.

Job description

1011 United Overseas Bank Ltd is seeking an experienced operations leader to manage onboarding delivery for Private Bank clients, ensuring timely and risk-proportionate outcomes. You will own SLA performance, guide front-line teams on KYC requirements, and drive process improvements.

This role emphasizes regulatory oversight, proactive risk management and building a high-performing onboarding team with strong ownership and a culture of continuous learning within a global bank.