North Asia Onboarding Team Lead

United Overseas Bank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

United Overseas Bank is seeking a senior operations leader to oversee end-to-end onboarding delivery for Private Bank clients in Singapore. You will own SLA performance, guide front-to-back teams on KYC and risk requirements, and drive process improvements to reduce client and front-office friction.

You will lead, coach, and develop a resilient team, ensuring alignment with regulatory expectations while fostering a culture of accountability and continuous learning within the Onboarding function.

Qualifications

• Leads end-to-end onboarding for Private Bank clients.
• Owns onboarding SLA performance and prioritises aging/complex cases.
• Provides clear guidance on KYC requirements, risk assessments and approvals.

Responsibilities

• Lead onboarding and drive continuous improvement to reduce friction across front-to-back teams.
• Assess onboarding impacts of change initiatives and ensure readiness.
• Oversee onboarding risk assessments and coordinate responses to audits/regulatory inquiries.
• Develop a high-performing team, empower ownership and promote knowledge sharing.

Skills

Onboarding delivery

Risk management

Process improvement

People leadership

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Operational Delivery & Client Experience

• Lead end-to-end onboarding delivery for Private Bank clients, covering new-to-bank and existing-to-bank opening new accounts. Ensure outcomes are timely, predictable and risk-proportionate.
• Own onboarding SLA performance through effective workload planning, prioritisation of aging and complex cases, and timely intervention to address bottlenecks.
• Provide clear and practical guidance to client-facing teams on KYC requirements, risk assessments and approval expectations.

Change & Process Optimisation

• Assess onboarding impacts of change initiatives before rollout, including process, system, control and stakeholder readiness considerations.
• Provide structured operational input to policy, process and system changes, ensuring they are practical, clear and aligned across front-to-back stakeholders.
• Lead continuous improvement initiatives that improve efficiency, reduce client and front office friction, and strengthen onboarding execution standards.

Risk Oversight & Regulatory Management

• Oversee onboarding risk assessments to ensure decisions are consistent with policy intent, regulatory expectations, risk appetite and risk-proportionate principles.
• Coordinate responses to audit, compliance and regulatory queries on onboarding matters, ensuring issues are clearly framed and remediation actions are tracked to closure.

People Leadership & Team Development

• Lead, coach and develop a resilient, collaborative and high-performing team with strong ownership of onboarding outcomes.
• Build technical capability, sound judgement and confidence to provide balanced challenge where required.
• Drive a culture of accountability, service mindset and continuous learning.
• Promote knowledge sharing across teams to support front-to-back delivery and reinforce the Onboarding team's role as a centre of excellence.

Additional Requirements

• Develop (Competency) (3 - Meets)
• Engage (Competency) (3 - Meets)
• Execute (Competency) (3 - Meets)
• Strategise (Competency) (3 - Meets)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.