Network Operations Project Coordinator

Astreya China; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Job summary

Astreya China in Singapore invites a Graduate Engineer to join our Network Operations and Deployment track. This role focuses on coordinating cross-functional teams, smart hands, and facilities to keep operations smooth and on schedule.

You will liaise with regional teams, monitor tickets, and contribute to process improvements while maintaining high service levels and client rapport. Flexibility to work office and remote, with occasional adjusted hours, is expected.

Qualifications

• Bachelor/Diploma preferably in Information Technology or Engineering with 1–3 years’ related experience and/or training.
• Flexibility essential - role requires both office and remote commitments, as well as willingness to occasionally adjust work hours due to regional colleagues.
• Excellent communication skills, both verbal and written.
• Proficiency with Microsoft Excel and Google Suite.
• Ability to multitask and prioritize workload in a fast-paced environment.

Responsibilities

• Provides weekly operational updates including action items.
• Communicate effectively, maintain and establish a good rapport with team and client.
• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
• Assists with identifying operational/project issues and/or escalating to the team lead.
• Attending and participating in client meetings as required.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams for ticket resolution.
• Work closely with the Facility providers and Smart Hands to drive issues.
• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
• Assists with daily monitoring of the ticketing system and resolving them under defined SLA.
• Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews.
• Assists with identifying trends or recurring problems and escalates to team lead for resolution.
• Assists with identifying and collaborating on new process improvement opportunities.
• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Required to work on oncall roster and preparing/participating in daily handovers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Skills

Communication skills

Teamwork

Customer service

Multitasking

Problem solving

Flexibility

Independence

Time management

Confidentiality

Education

Bachelor’s or Diploma in IT/Engineering

Tools

Microsoft Excel

Google Workspace

Job description

Astreya China in Singapore invites a Graduate Engineer to join our Network Operations and Deployment track. This role focuses on coordinating cross-functional teams, smart hands, and facilities to keep operations smooth and on schedule.

You will liaise with regional teams, monitor tickets, and contribute to process improvements while maintaining high service levels and client rapport. Flexibility to work office and remote, with occasional adjusted hours, is expected.