Hybrid Network Operations Project Coordinator II

Astreya; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Job summary

Astreya in Singapore is seeking a Graduate Project Coordinator II to support a world-class Network Operations and Deployment team. You will coordinate cross-functional teams, liaising with smart hands and facility providers while assisting with daily operations and on-call handovers.

The role requires a IT or engineering degree with 1–3 years' related experience, strong communication, and the ability to multitask in a fast-paced environment. A hybrid office/remote setup is available.

Qualifications

• Bachelor/Diploma preferably in Information Technology or Engineering with 1–3 years' related experience.
• Willingness to office and remote commitments and occasional adjustment of work hours.

Responsibilities

• Provides weekly operational updates including action items.
• Communicate effectively and maintain rapport with team and client.
• Assist with maintaining and monitoring ad-hoc project plans/schedules, hours and expenditures.
• Escalate operational/project issues to the team lead.
• Attend client meetings as required and document actions.
• Collaborate with regional teams for ticket resolution.
• Work with facility providers and Smart Hands to drive issues.
• Coordinate with hardware vendors for RMA shipments.
• Monitor ticketing system and resolve within SLA.
• Promote communication, continuous improvement and process reviews.
• Identify trends and collaborate on process improvements.
• Develop and maintain knowledge and skills with new procedures.
• Work with SDMs/PMs to meet analytical needs and KPIs.

Skills

Excellent communication

Customer service

Teamwork

Problem solving

Multitasking

Decision making

Education

Bachelor or Diploma in IT/Engineering

Tools

Microsoft Excel

Google Suite

Job description

Astreya in Singapore is seeking a Graduate Project Coordinator II to support a world-class Network Operations and Deployment team. You will coordinate cross-functional teams, liaising with smart hands and facility providers while assisting with daily operations and on-call handovers.

The role requires a IT or engineering degree with 1–3 years' related experience, strong communication, and the ability to multitask in a fast-paced environment. A hybrid office/remote setup is available.