Network Operations Center Engineer

ViewQwest; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

ViewQwest in Singapore is hiring a Network Support Engineer to oversee the network system, monitor alerts, and ensure secure, reliable connectivity for business clients.

The role requires a Diploma in IT/Engineering with at least 2 years of related experience. CCNP is advantageous and candidates must be willing to work in shifts (8am–5pm or 11am–8pm) to support 24/7 operations.

Qualifications

• Diploma in Computer Science, IT, or related field.
• Minimum 2 years of relevant experience.
• Interest in ISP tech: routing, switching, and network infra.
• CCNP certification is advantageous.
• Willing to work shifts to cover 24/7 operations.

Responsibilities

• Provide service management to supervise the network system and monitor alerts.
• Ensure the security and performance of the company’s business network.
• Coordinate with third-party providers for network products and services.
• Attend to tier 2 customer escalations and troubleshoot issues.
• Troubleshoot IP services and networks to meet SLA and MTTR requirements.
• Influence enhancements and adjustments of network infrastructure components.
• Manage the integration of new network technologies.
• Maintain updates on VPN, WLAN, WAN and LAN.
• Provide customer support to business clients via email, phone and face-to-face.
• Document the resolution of incidents and problems.

Skills

IP routing

Troubleshooting

Networking knowledge

Education

Diploma in Computer Science, Information Technology, Engineering, or related field

CCNP certification (advantageous)

Job description

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

Be part of the team that bring #BetterBroadband to everyone! Be Better, Join the Fastest!

Responsibilities:

• Provide Service Management to supervise the network system and continuously monitor alerts
• Ensure the security of the company’s network and monitor the performance of the business network
• Coordinate with third-party providers to secure network products and services
• Attend to tier 2 customer escalations and troubleshoot issues
• Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
• Influence the enhancement, modification, and adjustment of components in the network infrastructure
• Manage the integration of new network technologies
• Maintain all required network updates on the VPN, WLAN, WAN and LAN
• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
• Document the resolution of incidents and problems

Requirements:

• Diploma in Computer Science, Information Technology, Engineering, or a related field
• Minimum 2 years of experience in a related field preferred
• Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
• Able and willing to work in shifts to support network system on a 24/7 basis
• Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges
• Prior experience in an ISP environment would be advantageous
• Possession of professional certifications such as CCNP would be advantageous
• Able to work shift (8am to 5pm, 11am to 8pm)