Key Responsibilities
Network Administration
- Monitor and maintain LAN, WAN, Wi-Fi and internet connectivity.
- Manage switches, firewalls and wireless infrastructure.
- Coordinate network upgrades and technology refresh activities.
- Troubleshoot network performance and connectivity issues.
Infrastructure Administration
- Administer Microsoft 365, Azure AD and associated cloud services.
- Manage SLEC infrastructure services.
- Support cloud, virtual machines and backup systems.
Endpoint & Security Management
- Administer:
- Endpoint security solutions
- Email security platforms
- EDR/XDR technologies
- Ensure endpoint compliance and security posture.
Identity & Access Management
- Maintain user access controls and privileged access reviews.
- Support MFA implementation and access governance.
Vendor and Service Provider Management
- Coordinate with:
- Managed service providers
- Internet service providers
- Security operation centre (SOC)
- Monitor SLA compliance
Compliance & Governance
- Support HIA, PDPA and cybersecurity compliance initiatives.
- Assist with audits, risk assessments and certification activities.
- Maintain infrastructure documentation and network diagrams.
Project Delivery
- Support technology refresh programs and site rollouts.
- Evaluate new technologies and recommend improvements.
- Participate in major incident and disaster recovery activities.
- Coordinate recovery activities with vendors and stakeholders.
Requirements
Education
- Diploma or Degree in Information Technology, Computer Engineering, Cybersecurity or related field.
Experience
- Minimum 3 - 5 years of infrastructure or network administration experience.
Technical Skills
- Microsoft 365
- Network switches and wireless systems
- Firewalls
- Cloud solutions
- Backup solutions
- Endpoint security platforms
Preferred Certifications
- Microsoft Fundamentals / Associate Certifications