Network Engineer (Pre-Sales / After-Sales Support / CCNA / North)

EA RECRUITMENT PTE. LTD.; Singapore; Presencial; SGD 56.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AWS bonus

Performance bonus

Descripción de la vacante

EA RECRUITMENT PTE. LTD. is seeking a Network Support Specialist to provide pre-sales and post-sales technical support for networking solutions. You will conduct product demos, testing, and troubleshooting, while assisting with implementation and documentation to ensure successful delivery.

The role requires a networking degree and at least 3 years of related experience; CCNA certification is advantageous. On-site in Singapore with standard hours and a strong welfare package.

Formación

• Degree in Computer Communications, Network Engineering or equivalent.
• Minimum 3 years related experience in network equipment after-sales/technical support.
• CCNA certification will be an advantage.

Responsabilidades

• Provide pre-sales and technical support by understanding customer requirements and recommending suitable networking products and solutions.
• Conduct product demonstrations, technical presentations, testing and troubleshooting for customers.
• Support the implementation and delivery of networking solutions, including onsite/remote technical support and documentation.
• Provide after-sales technical support, diagnosing and resolving network, connectivity and product-related issues.
• Conduct customer training and technical guidance where required.
• Work closely with customers, internal teams and regional stakeholders to ensure smooth project delivery and timely resolution of technical issues.
• Contribute to technical documentation, knowledge sharing and process improvement.
• Support other infrastructure and technical projects as required.

Conocimientos

Pre-sales

Technical support

Product demos

Testing

Troubleshooting

Implementation

Delivery

Customer training

Documentation

Stakeholder mgmt

Educación

Networking degree

CCNA certification

Descripción del empleo

Salary range: $5000 - $6000

AWS and Performance Bonus provided

Working days & hours: 9:00AM – 6:00PM (Monday – Friday)

Working Location: Ang Mo Kio

Excellent Welfare & Benefits

Well Established Network Provider Company

Job Scope

• Provide pre-sales and technical support by understanding customer requirements and recommending suitable networking products and solutions.
• Conduct product demonstrations, technical presentations, testing and troubleshooting for customers.
• Support the implementation and delivery of networking solutions, including onsite/remote technical support and documentation.
• Provide after-sales technical support, diagnosing and resolving network, connectivity and product-related issues.
• Conduct customer training and technical guidance where required.
• Work closely with customers, internal teams and regional stakeholders to ensure smooth project delivery and timely resolution of technical issues.
• Contribute to technical documentation, knowledge sharing and process improvement.
• Support other infrastructure and technical projects as required.

Requirement

• Degree in Computer Communications, Network Engineering or equivalent
• Minimum 3 years related experience in network equipment after-sales/technical support
• Possess CCNA certificate will be an advantage