Murex Front Office Application Support Analyst

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED in Singapore is seeking a seasoned Murex Production Support Analyst to work with traders and business users in a Global Markets production environment, maintaining service availability and resolving time-critical issues.

You will monitor health of Murex Front Office, use SQL for data reconciliation, manage incidents and changes with global teams, and contribute to automation while adhering to risk controls and BC/DR processes.

Qualifications

• Hands-on Murex production support in a Front Office environment.
• Strong SQL, troubleshooting, incident investigation and data-flow analysis.
• Experience with incident, problem and change management in banking or financial markets.
• Clear communication and the ability to prioritise business-critical issues under pressure.
• Degree in IT/CS/Engineering or equivalent professional experience.

Responsibilities

• Provide L2 production and BAU support for Murex Front Office, including trade-lifecycle, pricing, risk and market-data issues.
• Monitor application health, interfaces and batch processing, assess business impact and restore services within agreed service levels.
• Use SQL to investigate data discrepancies, validate transactions and reconcile upstream and downstream data flows.
• Manage incidents, root-cause investigations, recurring problems and controlled production changes with development, infrastructure and vendor teams.
• Test fixes and enhancements, maintain support procedures and known-error records, and participate in business-continuity and disaster-recovery activities.
• Improve monitoring and support workflows through suitable scripting or automation, while following access, security and technology-risk controls.

Skills

Murex Front Office support

SQL

Incident management

Change management

Communication skills

Education

Degree in IT/CS/Engineering or equivalent

Job description

About the role

Support Murex and connected trading, risk and market-data applications in a Global Markets production environment. Work directly with traders, business users and technology teams to maintain service availability and resolve time-critical issues.

Key responsibilities

• Provide L2 production and BAU support for Murex Front Office, including trade-lifecycle, pricing, risk and market-data issues.
• Monitor application health,interfaces and batch processing, assess business impact and restore services within agreed service levels.
• Use SQL to investigate data discrepancies, validate transactions and reconcile upstream and downstream data flows.
• Manage incidents, root-cause investigations, recurring problems and controlled production changes with development, infrastructure and vendor teams.
• Test fixes and enhancements,maintain support procedures and known-error records, and participate in business-continuity and disaster-recovery activities.
• Improve monitoring and supportworkflows through suitable scripting or automation, while following access,security and technology-risk controls.

Required skills and experience

• Hands-on Murex production support in a Front Office environment, with direct interaction with traders and an understanding of financial-market products and trade processing.
• Strong SQL, application trouble shooting, incident investigation and data-flow analysis skills.
• Experience with incident,problem and change management in a banking or financial-markets environment.
• Clear communication, service ownership and the ability to prioritise business-critical issues under pressure.
• Degree in IT, Computer Science,Engineering or a related field, or equivalent relevant professional experience.

Preferred skills

• Python or Power Shell; Bloomberg or Refinitiv market-data platforms; observability tools; ITIL; controlled use of approved AI productivity tools.

Assignment information

Financial-industry background screening is required.