Murex FO Support: Incident & Stability Expert

Bounteousxaccolite Singapore Pte. Ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Bounteousxaccolite Singapore Pte. Ltd. is seeking an experienced Trading Application Support professional in Singapore to provide second-line support for front office trading, risk, and market data applications. You will drive incident resolution, RCA, and service improvements while aligning with ITIL practices and risk controls.

You will also apply emerging AI technologies and collaborate with global teams to maintain stability and performance of critical trading infrastructure.

Qualifications

• Practical experience supporting critical financial applications.
• Strong understanding of trading environments and operational processes.
• Production support expertise including incident investigation and RCA.
• Experience with AI or data analytics solutions is a plus.
• Excellent communication with technical and business stakeholders.

Responsibilities

• Provide second-line support for front office trading, risk and market data apps.
• Prioritize production break-fix and service improvements via stakeholder management.
• Minimize IT risks across the application and tech stack.
• Learn and apply AI tech (e.g., Copilot) where appropriate.
• Ensure batch SLAs/OLAs are understood and linked to business impact.
• Maintain knowledge bases, docs, runbooks and disaster recovery content.
• Work with development and risk teams to ensure rapid changes are delivered safely.
• Document and validate changes, perform testing and peer reviews.

Skills

Financial markets experience

Incident management

Root-cause analysis

SQL

Stakeholder communication

ITIL knowledge

Education

Degree-qualified or equivalent

Tools

SQL

Python

PowerShell

Monitoring tools

Job description

Bounteousxaccolite Singapore Pte. Ltd. is seeking an experienced Trading Application Support professional in Singapore to provide second-line support for front office trading, risk, and market data applications. You will drive incident resolution, RCA, and service improvements while aligning with ITIL practices and risk controls.

You will also apply emerging AI technologies and collaborate with global teams to maintain stability and performance of critical trading infrastructure.