Mobile Voice Engineer - Roaming & VoLTE

wimatec MATTES GmbH; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singtel in Singapore is seeking a motivated individual to join their telecommunications team. The role involves performing IREG testing for VoLTE roaming, coordinating with partners to ensure high-quality roaming experiences, and diagnosing issues effectively.

Applicants should have an engineering or IT diploma and a passion for telecommunications technologies like 4G and 5G. Training will be provided for candidates willing to learn and enhance customer service in a dynamic environment.

Qualifications

• Good engineering or IT diploma, preferably in communications engineering.
• Interest in Mobile technologies (4G, 5G, LTE, VoLTE).
• Basic networking knowledge is an advantage.
• Availability for standby during non-office hours.
• Good verbal and written communication skills.
• Creative and analytical problem-solving abilities.

Responsibilities

• Perform IREG testing for VoLTE roaming.
• Coordinate with roaming partners to enhance customer experience.
• Assist in diagnosing and resolving issues.
• Manage roaming complaints and ensure compliance.
• Collaborate with technology vendors to improve roaming experience.
• Track roaming customer experience KPIs.

Skills

Communication skills

Analytical thinking

Basic knowledge of networking

Customer focus

Telecommunications technologies

Education

Engineering or IT diploma

Tools

TCP/IP

CISCO switch/router

SUN Solaris

RedHat

HPUX

SHELL programming

Job description

Singtel in Singapore is seeking a motivated individual to join their telecommunications team. The role involves performing IREG testing for VoLTE roaming, coordinating with partners to ensure high-quality roaming experiences, and diagnosing issues effectively.

Applicants should have an engineering or IT diploma and a passion for telecommunications technologies like 4G and 5G. Training will be provided for candidates willing to learn and enhance customer service in a dynamic environment.