MedTech Service Operations Leader (APAC)

jj; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Johnson & Johnson is seeking a Service Operations Lead in Singapore to drive service enablement for commercialization, manage regional service programs, and optimize processes to improve customer experience and efficiency.

The role requires a degree in a related field and around four years of experience in service or supply chain operations, with strong collaboration across regional and global teams and with external suppliers.

Qualifications

• A degree in Supply Chain Management, Operations Management, Industrial Engineering, Logistics Management or its equivalent.
• 4 years of related experience in Service Operations, Logistics Operations, Repair Operations or Supply Chain Operations or similar.

Responsibilities

• Lead the service enablement to support commercialization initiatives.
• Drive Technical Service programs such as Inventory Management, Supply and Ordering, Import / Export and Tool Management.
• Lead and drive process optimization and improvements focusing the customer experience and service efficiency.
• Lead Service operations process ownership for the region, adhering to Quality/Compliance requirements.
• Resource planning for FTE, parts, loaners and tools, locally and indirectly for the region
• Manage projects and business programs for Technical Service Operations
• Develops actionable insights through analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy.
• Executes and put in place mechanisms to deal with ambiguous situations.
• Collaborate with partners and key stakeholders in driving key initiatives enabling business goals and targets.
• Collaborate with internal stakeholders across the region and globally.
• Works with external suppliers when required.
• Plan for current and future operational needs ensuring available resources and operation capabilities readiness.
• Integrates Johnson & Johnson’s Credo and Leadership Imperatives into team goals and decision making

Skills

Communication

Presentation

Data Analytics

Project Management

Negotiation

Independent Work

Team Collaboration

Education

Degree in Supply Chain/Operations/Industrial Engineering or equivalent

Job description

Johnson & Johnson is seeking a Service Operations Lead in Singapore to drive service enablement for commercialization, manage regional service programs, and optimize processes to improve customer experience and efficiency.

The role requires a degree in a related field and around four years of experience in service or supply chain operations, with strong collaboration across regional and global teams and with external suppliers.