MedTech Service Operations Lead: Global Impact

Johnson & Johnson MedTech; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Johnson & Johnson MedTech Singapore seeks a Service Operations Lead to drive service enablement for commercialization initiatives and oversee regional operations. You will manage inventory, tool management, and process improvements while ensuring quality and compliance, coordinating with APAC partners and internal stakeholders.

The role requires a degree in SCM/Operations and at least 4 years in service or logistics operations, with strong analytics and project management skills.

Qualifications

• Requires strong communication and presentation skills, both written and verbal.
• Must be able to work effectively with teams throughout organization.
• Proven ability to work to deadlines independently.

Responsibilities

• Lead the service enablement to support commercialization initiatives.
• Drive Technical Service programs such as Inventory Management, Supply and Ordering, Import/Export and Tool Management.
• Lead and drive process optimization and improvements focusing the customer experience and service efficiency.
• Lead Service operations process ownership for the region, adhering to Quality/Compliance requirements.
• Resource planning for FTE, parts, loaners and tools, locally and indirectly for the region.
• Manage projects and business programs for Technical Service Operations.
• Develops actionable insights through analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy.
• Executes and put in place mechanisms to deal with ambiguous situations.
• Collaborate with partners and key stakeholders in driving key initiatives enabling business goals and targets.
• Collaborate with internal stakeholders across the region and globally.
• Works with external suppliers when required.
• Plan for current and future operational needs ensuring available resources and operation capabilities readiness.
• Integrates Johnson & Johnson’s Credo and Leadership Imperatives into team goals and decision making

Skills

Communication

Teamwork

Deadline-driven

Data analytics

Project management

Negotiation

Independence

Education

Bachelors in SCM/Operations/Industrial Eng/Logistics

Job description

Johnson & Johnson MedTech Singapore seeks a Service Operations Lead to drive service enablement for commercialization initiatives and oversee regional operations. You will manage inventory, tool management, and process improvements while ensuring quality and compliance, coordinating with APAC partners and internal stakeholders.

The role requires a degree in SCM/Operations and at least 4 years in service or logistics operations, with strong analytics and project management skills.