MedTech Service Operations Lead (APAC)

Biopharma Careers; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Johnson & Johnson seeks a Senior Service Operations professional in Singapore to lead service enablement for commercialization and optimize regional operations across APAC. You will drive inventory, ordering, import/export, and tool management while ensuring quality and compliance.

Responsibilities include resource planning, project leadership, and delivering customer-centric improvements through data-driven insights and cross-functional collaboration.

Qualifications

• Requires strong communication and presentation skills, both written and verbal.
• Proven ability to work to deadlines independently.
• Versatility and flexibility to respond to multiple changing priorities.
• Data analytics skills.
• Project or Operation Management abilities.
• Negotiation and Influencing skills with partners across APAC region.

Responsibilities

• Lead the service enablement to support commercialization initiatives.
• Drive Technical Service programs such as Inventory Management, Supply and Ordering, Import / Export and Tool Management.
• Lead and drive process optimization and improvements focusing the customer experience and service efficiency.
• Lead Service operations process ownership for the region, adhering to Quality/Compliance requirements.
• Resource planning for FTE, parts, loaners and tools, locally and indirectly for the region
• Manage projects and business programs for Technical Service Operations
• Develops actionable insights through analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy.
• Executes and put in place mechanisms to deal with ambiguous situations.
• Collaborate with partners and key stakeholders in driving key initiatives enabling business goals and targets.
• Collaborate with internal stakeholders across the region and globally.
• Works with external suppliers when required.
• Plan for current and future operational needs ensuring available resources and operation capabilities readiness.
• Integrates Johnson & Johnson’s Credo and Leadership Imperatives into team goals and decision making

Skills

Communication skills

Presentation skills

Data analytics

Project management

Negotiation

Education

Bachelor's degree in Supply Chain Management or related field

Job description

Johnson & Johnson seeks a Senior Service Operations professional in Singapore to lead service enablement for commercialization and optimize regional operations across APAC. You will drive inventory, ordering, import/export, and tool management while ensuring quality and compliance.

Responsibilities include resource planning, project leadership, and delivering customer-centric improvements through data-driven insights and cross-functional collaboration.