Service Operations Lead [MedTech]

8438-Johnson & Johnson International (Singapore) Pte. Ltd. Legal Entity

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Job summary

Johnson & Johnson Singapore is seeking a Senior Service Operations professional to lead service enablement and regional operations. You will drive programs for inventory management, supply and ordering, import/export, and tool management, while optimizing processes to enhance customer experience and service efficiency.

The role requires a degree in a related field and 4+ years in service or supply chain operations, with strong communication, analytics, and leadership capabilities.

Qualifications

A degree in Supply Chain Management, Operations Management, Industrial Engineering, Logistics Management or its equivalent.
4 years of related experience in Service Operations, Logistics Operations, Repair Operations or Supply Chain Operations or similar.
Strong communication and presentation skills, both written and verbal.
Data analytics skills.

Responsibilities

Lead the service enablement to support commercialization initiatives.
Drive Technical Service programs such as Inventory Management, Supply and Ordering, Import / Export and Tool Management.
Lead and drive process optimization and improvements focusing the customer experience and service efficiency.
Lead Service operations process ownership for the region, adhering to Quality/Compliance requirements.
Resource planning for FTE, parts, loaners and tools, locally and indirectly for the region.
Manage projects and business programs for Technical Service Operations.
Develop actionable insights through analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy.
Collaborate with partners and key stakeholders to drive key initiatives enabling business goals.

Skills

Analytical Reasoning

Coaching

Communication

Continuous Improvement

Customer Centricity

Customer Retentions

Customer Satisfaction

Customer Service

Customer Service Philosophy

Customer Support Operations

Customer Support Trends

Developing Others

Inclusive Leadership

Leadership

Omni-Channel Support

Service Request Management

Team Management

Education

Degree in Supply Chain Management or related field

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: Professional All Job Posting Locations: Singapore, Singapore

Job Description:

Lead the service enablement to support commercialization initiatives.
Drive Technical Service programs such as Inventory Management, Supply and Ordering, Import / Export and Tool Management.
Lead and drive process optimization and improvements focusing the customer experience and service efficiency.
Lead Service operations process ownership for the region, adhering to Quality/Compliance requirements.
Resource planning for FTE, parts, loaners and tools, locally and indirectly for the region.
Manage projects and business programs for Technical Service Operations.
Develops actionable insights through analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy.
Executes and put in place mechanisms to deal with ambiguous situations.
Collaborate with partners and key stakeholders in driving key initiatives enabling business goals and targets.
Collaborate with internal stakeholders across the region and globally.
Works with external suppliers when required.
Plan for current and future operational needs ensuring available resources and operation capabilities readiness.
Integrates Johnson & Johnson’s Credo and Leadership Imperatives into team goals and decision making.

EXPERIENCE AND EDUCATION

A degree in Supply Chain Management, Operations Management, Industrial Engineering, Logistics Management or its equivalent; 4 years of related experience in Service Operations, Logistics Operations, Repair Operations or Supply Chain Operations or similar.

KNOWLEDGE, SKILLS ABILITIES

Requires strong communication and presentation skills, both written and verbal.
Must be able to work effectively with teams throughout organization.
Proven ability to work to deadlines independently.
Versatility and flexibility to respond and adapt quickly and effectively to multiple changing priorities.
Data analytics skills.
Project or Operation Management abilities.
Negotiation and Influencing skills with partners across the APAC region.
Ability to work independently and collaborate well with partners located in APAC countries.

Required Skills: