MedTech Service Operations Lead – APAC

Johnson & Johnson Innovation; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Johnson & Johnson Innovation in Singapore seeks a Service Operations Lead to drive service enablement supporting commercialization, focusing on inventory, ordering, import/export and tool management. The role leads regional service operations, ensuring quality, efficiency, and strong customer experience across APAC partner collaborations.

Responsibilities include resource planning, project execution, and deriving actionable insights to continually enhance the organization’s customer experience

Qualifications

• Degree in SCM, Operations, Industrial Engineering or Logistics or equivalent (must have).
• 4 years of related experience in Service Operations, Logistics Operations, Repair Operations or Supply Chain Operations or similar.
• Strong communication and presentation skills.
• Ability to work independently and meet deadlines.
• Data analytics and project/operations management abilities.

Responsibilities

• Lead service enablement to support commercialization initiatives.
• Drive Technical Service programs such as Inventory Management, Supply and Ordering, Import/Export and Tool Management.
• Lead service operations process ownership for the region, with Quality/Compliance adherence.
• Resource planning for FTE, parts, loaners and tools for the region.
• Manage projects and business programs for Technical Service Operations.
• Develop actionable insights from trends and competitive landscape to improve customer experience strategy.

Skills

Strong communication

Presentation skills

Data analytics

Project management

Operations adaptability

Education

Degree in SCM/Operations/IE/Logistics or equivalent

Job description

Johnson & Johnson Innovation in Singapore seeks a Service Operations Lead to drive service enablement supporting commercialization, focusing on inventory, ordering, import/export and tool management. The role leads regional service operations, ensuring quality, efficiency, and strong customer experience across APAC partner collaborations.

Responsibilities include resource planning, project execution, and deriving actionable insights to continually enhance the organization’s customer experience