Medical Social Worker

NTUC Health Co-operative Limited; Singapore; On-site; SGD 61,000 - 84,000; Full time

Job summary

NTUC Health Co-operative Limited in Singapore seeks a Medical Social Worker to provide psychosocial assessments, casework, and financial reviews within a person-centred care model for our nursing home residents.

You will collaborate with the multi-disciplinary team, support families, coordinate admissions and discharge planning, and assist residents with means-tested schemes and financial assistance.

Qualifications

• Degree or Post Graduate Diploma in Social Work.
• Registered with Singapore Association of Social Workers (SASW).
• Healthcare social work background preferred.
• At least 3 years of relevant experience in intermediate and long-term care settings.
• Strong interpersonal and problem-solving skills.
• Caring, compassionate and self-disciplined.
• Ability to work well in a team.
• Proficient in Google Workspace.

Responsibilities

• Screen referrals and assess suitability for admission.
• Coordinate on-site referral assessments.
• Provide bio-psychosocial-spiritual (BPSS) assessments and financial evaluations.
• Deliver psychosocial interventions and counselling to residents and/or families.
• Facilitate family conferences and discussions on care planning (discharge, LPA, deputyship).
• Assist with means-tested subsidies and financial assistance schemes (MFEC, Medifund, AIC).
• Update residents' profiles and social reports in databases; review accounts with Finance as needed.
• Collaborate with the case management team to supervise staff.
• Support discharge planning and collaboration with multidisciplinary stakeholders.

Skills

Interpersonal skills

Problem-solving

Teamwork

Communication

Education

Social Work degree

Tools

Google Workspace

Job description

The Nursing Home is committed to a Person-Centred Care model, aiming to transform care environments to promote genuine human connection and resident empowerment for our seniors. The Medical Social Workers are integral to this model, providing psychosocial and financial assessments, casework, and interventions. They also collaborate with the multi-disciplinary team of stakeholders to review individual residents' medical, nursing, therapy, and social aspects as part of delivering person-centric care. This support is crucial throughout the residents' journey, from their admission to their entire stay in the Home.

You will need to:

Admissions

• Screen referrals from AIC and work with the nursing teams and relevant stakeholders to assess suitability of the referral.
• Co-ordinate and complete onsite referral assessment for any care concerns, if necessary.
• Provide supervision and support to the case management executive(s) and care concierge to complete the pre-admission processes.

Case work and clinical interventions

• Work with the Multi-disciplinary team and next of kin to ease the resident's transition and adaptation to the new living environment.
• Provide bio-psychosocial spiritual (BPSS) assessment and evaluate resident's financial status to develop comprehensive care plans with the multi-disciplinary team.
• Provide psychosocial interventions and counselling support to the resident and/or their next of kin, and facilitate communication and visits to preserve family bonds.
• Facilitate family conference and conversation for discussion on care planning eg discharge, advance care planning, lasting power of attorney, deputyship; optimising family involvement in residents’ care journey.
• Provide caregiver support resources to support families where required.
• Review supporting documents for referral to other care options and collaborate with multi-disciplinary team for assistive equipment as recommended by the therapist where required as part of discharge planning.

Financial Assistance Schemes

• Work with resident or next-of-kin on assessing eligibility for subsidies and financial considerations
• Review cases and facilitate meetings for cases requiring financial assistance (e.g. deviation, Medifund, MFEC - complex cases)
• Assist case management executive in applying for Means Test, AIC Long Term Care Schemes, MFEC - straightforward cases)

Reports and administrative duties

• Work with case management executive to ensure residents’ profile and movement are updated in database(s)
• Review next-of-kin details and update residents’ social report
• Collaboratewith Finance to review residents accounts receivable status when required
• Manageand supervise team members in case management team

Job Description (Continued)

Qualification

You should:

• Have a degree or Post Graduate Diploma in Social Work
• Be registered with Singapore Association of Social Workers (SASW)
• Social work in healthcare background preferred
• Have at least 3 years of relevant experience in intermediate and long term care settings
• Good interpersonal and problem-solving skills
• Caring, positive, compassionate and self-disciplined individual
• Ability to work well in a team
• Proficient in Google Workspace (i.e. Gmail, Google Docs, Sheets, Slide)

It would be great if you:

• Able to communicate effectively with clients who are more comfortable speaking in their preferred dialects.