Medical Social Worker

Singapore National Eye Centre; Singapore; On-site; SGD 40,000 - 78,000; Full time

Job summary

Singapore National Eye Centre is seeking a Medical Social Worker with MSW qualification to provide comprehensive social services to patients and families within our hospital. The role covers counselling, discharge planning, financial assessment, and crisis intervention.

You will assess psychosocial needs across all ages, document observations, collaborate with the care team, and implement service improvements.

Qualifications

• BA or BSS in Social Work and registered MSW.
• Knowledge of social work and hospital policies.
• Willingness to learn and share knowledge with peers.
• Excellent verbal and written communication with patients, families, and healthcare teams.
• Ability to address cultural differences.

Responsibilities

• Provide medical social services for all ages in counselling, care and discharge planning.
• Assess financial needs and provide financial assistance where applicable.
• Conduct psychosocial assessments for major illnesses and crisis interventions.
• Identify service gaps and implement improvements.
• Utilise data to drive service improvement and recovery.
• Engage with patients and families effectively.
• Document clinical histories and observations accurately.
• Coordinate with treatment teams and hospital departments.

Skills

Verbal communication

Written communication

Interpersonal skills

Crisis intervention

Education

BA or BSS in Social Work

Registered MSW

Job description

Reporting to the Principal Medical Social Worker, MSS. The candidate shall:

• Provides medical social services for all ages in the areas of counselling, care and discharge planning, financial assessment and assistance, psychosocial assessment for major illnesses and crisis intervention
• Identify service gaps and implement continuing service improvements for patients
• Provide access and utilise meaningful data to improve service improvement and service recovery
• Cultivate teamwork and knowledge-based organisation
• Reviews clinical history, and documents observations accurately
• Demonstrates good ability in engaging and interviewing patients and families
• Identifies and obtains thorough and crucial information and documents psychosocial events in relation to illness chronologically
• Applies theoretical and professional knowledge to formulate sound psychosocial assessment
• Identifies salient factors that inform psychosocial assessment and substantiates the assessment based on basic theoretical and professional knowledge
• Adequately assesses psychosocial situations and risks in patients and families
• Applies clinical theories in working with patients and families
• Selects best intervention strategy given a psychosocial context
• Adequately executes clinical intervention plans
• Follows up with cases as necessary
• Identifies and utilises appropriate resources in intervention

Job Requirement:

• Works with patients and families in evaluating and achieving desired outcomes
• Demonstrates adequate knowledge of social work, social policies and hospital policies
• Updates knowledge in current research evidence and policy changes
• Shows interest in learning
• Demonstrates willingness and ability to impart knowledge to others (for example, peers and social work interns)
• Demonstrates adequate verbal and written communication skills with patients and families, and other healthcare providers in most instances
• Establishes rapport with patients and families, healthcare providers (e.g. treatment team), and other departments within the hospital
• Demonstrates basic ability to address cultural differences
• Identifies impact of self on the patients and systems (and vice versa)
• Participates in and/or takes responsibility for projects and activities which support the goals of the department and hospital as assigned by MSW Lead and above
• BA or BSS in Social Work, registered MSW