Marketing & E-commerce Assistant

GLOWN PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

GLOWN Singapore is seeking a Marketing & E-commerce Assistant to support day-to-day marketing and online sales activities. The role collaborates with Marketing and E-commerce leads, manages product listings, campaigns, and content, and helps monitor basic performance across channels.

The role is suitable for someone early in their career who is organized, proactive, and digitally savvy, with an interest in developing experience across e-commerce and digital marketing.

Responsibilities

• Assist with day-to-day management and maintenance of e-commerce channels, including the website and marketplaces.
• Upload and update product listings, descriptions, images, pricing, promotions, and other product information.
• Support campaign and promotional setup across e-commerce platforms, including basic Seller Centre tasks.
• Perform routine checks to ensure product information, pricing, promotional mechanics, links, and website content are accurate.
• Assist with merchandising tasks, including product collections, bundles, promotional placements, and campaign updates.
• Monitor basic order, stock, returns/refund, and product-related issues, and coordinate with the relevant team members when follow-up is required.
• Assist the e-commerce and marketing manager with marketplace and website operational tasks as required.
• Assist with executing marketing campaigns, product launches, promotions, and seasonal activities.
• Coordinate marketing assets, campaign materials, product information, and other deliverables.
• Support influencer/KOL outreach, product seeding, coordination, and tracking where required.
• Assist with campaign calendars, timelines, trackers, and task follow-ups.
• Conduct basic competitor, market, campaign, and trend research.
• Support offline marketing, events, or activations as needed.
• Assist with scheduling and publishing approved social media content.
• Maintain social media and content calendars.
• Help organize and maintain the marketing content and creative asset library.
• Coordinate approved creative requirements and ensure required assets are available for campaigns.
• Support basic content creation where appropriate, such as simple social posts, stories, short-form content, or Canva adaptations.
• Monitor comments, DMs, and basic customer inquiries and escalated where necessary.
• Compile basic weekly/monthly e-commerce and marketing performance data.
• Maintain campaign, promotion, content, influencer, and e-commerce trackers.
• Assist with collecting data from e-commerce platforms, social channels, and marketing tools for reporting.
• Maintain organized records of campaign assets, product information, reports, and relevant documentation.
• Support vendor, agency, and internal coordination where required.
• Provide general administrative and coordination support to the Marketing and E-commerce team.

Job description

Role Overview

The Marketing & E-commerce Assistant supports the day-to-day execution of marketing and e-commerce activities for GLOWN Singapore. The role works closely with the Marketing and E-commerce leads to coordinate campaigns, maintain online sales channels, support content and promotional activities, monitor basic performance, and ensure day-to-day tasks are completed accurately and on time. This is a hands-on role suited to someone at the beginning of their career who is organized, proactive, digitally savvy, and interested in developing experience across both e-commerce and digital marketing.

Key Responsibilities

E-commerce Support

• Assist with day-to-day management and maintenance of GLOWN's e-commerce channels, including the website and marketplaces.
• Upload and update product listings, descriptions, images, pricing, promotions, and other product information.
• Support campaign and promotional setup across e-commerce platforms, including basic Seller Centre tasks.
• Perform routine checks to ensure product information, pricing, promotional mechanics, links, and website content are accurate.
• Assist with merchandising tasks, including product collections, bundles, promotional placements, and campaign updates.
• Monitor basic order, stock, returns/refund, and product-related issues, and coordinate with the relevant team members when follow-up is required.
• Assist the e-commerce and marketing manager with marketplace and website operational tasks as required.

Marketing & Campaign Support

• Assist with executing marketing campaigns, product launches, promotions, and seasonal activities.
• Coordinate marketing assets, campaign materials, product information, and other deliverables.
• Support influencer/KOL outreach, product seeding, coordination, and tracking where required.
• Assist with campaign calendars, timelines, trackers, and task follow-ups.
• Conduct basic competitor, market, campaign, and trend research.
• Support offline marketing, events, or activations as needed.

Social Media & Content Support

• Assist with scheduling and publishing approved social media content.
• Maintain social media and content calendars.
• Help organize and maintain the marketing content and creative asset library.
• Coordinate approved creative requirements and ensure required assets are available for campaigns.
• Support basic content creation where appropriate, such as simple social posts, stories, short-form content, or Canva adaptations.
• Monitor comments, DMs, and basic customer inquiries and escalated where necessary.

Reporting & Administrative Support

• Compile basic weekly/monthly e-commerce and marketing performance data.
• Maintain campaign, promotion, content, influencer, and e-commerce trackers.
• Assist with collecting data from e-commerce platforms, social channels, and marketing tools for reporting.
• Maintain organized records of campaign assets, product information, reports, and relevant documentation.
• Support vendor, agency, and internal coordination where required.
• Provide general administrative and coordination support to the Marketing and E-commerce team.