MARKETING AND SALES REPRESENTATIVE (FOOD & BEVERAGE SERVICES)

RAFFLES EMPLOYMENT PTE. LTD.; Singapore; Presencial; SGD 42.000 - 62.000; Jornada completa

Descripción de la vacante

RAFFLES EMPLOYMENT PTE. LTD. in Singapore seeks a marketing and sales professional to develop and execute strategies for restaurant openings, menu changes, and promotions.

You will manage campaigns through digital, social media, and traditional channels while ensuring brand visibility. You will analyze market trends, track ROI and guest feedback, achieve sales targets, and build strong relationships with repeat guests, VIPs, concierges, and walk-in customers.

Formación

• Develop marketing strategies for openings, menu changes, and promotions.
• Plan campaigns via digital, social, and traditional advertising channels.
• Oversee brand visibility and ensure brand-aligned content.
• Analyze market trends to craft strategic engagement plans.
• Track ROI, social engagement, and guest feedback.

Responsabilidades

• Meet monthly and quarterly sales targets.
• Develop sales leads and pursue new opportunities.
• Build relationships with repeat guests, VIPs, concierges, and walk-ins.
• Upsell premium menu items and packages to increase guest spend.
• Handle inquiries and reservations promptly and professionally.
• Identify new opportunities and market segments for growth.
• Provide proactive customer service and responsive information.
• Manage reservations across phone, email, and online booking platforms.

Descripción del empleo

Marketing duties

• Develop and execute marketing strategies: Create and implement marketing plans for restaurant openings, menu changes, and promotions.
• Manage campaigns and promotions: Plan and execute campaigns through digital, social media, and traditional advertising channels.
• Oversee brand visibility: Utilize various channels to enhance brand visibility and manage brand-aligned content.
• Analyze market trends: Study the target market and competitors to craft strategic engagement plans.
• Track performance: Analyze the return on investment (ROI) of marketing activities, social engagement, and guest feedback.

Sales duties

• Achieve sales targets: Meet and exceed monthly and quarterly sales goals.
• Develop sales leads: Prepare action plans for finding and pursuing sales leads and prospects.
• Build and maintain relationships: Foster strong relationships with repeat guests, VIPs, concierges, and walk-in customers.
• Upsell products: Promote premium menu items or packages to increase average spend per guest.
• Handle inquiries and reservations: Manage reservations and respond to customer inquiries and special requests in a timely and professional manner.
• Identify new opportunities: Pursue new business opportunities, partnerships, and market segments.

Customer service and relations

• Provide proactive customer service: Ensure information is accessible and responsive to client needs.
• Build guest loyalty: Ensure a consistent brand experience and deliver service excellence to build guest loyalty.
• Manage reservations: Handle reservations across phone, email, and online booking platforms.