Chinese Restaurant Assistant Manager

mr. triple hotpots f&b technologies pte. ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

mr. triple hotpots f&b technologies pte. ltd.

is seeking a Sales & Business Development professional to drive restaurant sales, develop new customers, and promote private dining, events, and packages. You will build relationships with regulars, corporate clients, event organisers, travel agencies and partners, and follow up to convert leads into bookings. You will support CRM, restaurant operations, and sales reporting, ensuring high service standards, accurate bookings, and proactive

Responsibilities

• Drive restaurant sales and achieve monthly sales targets.
• Proactively develop new customers and business opportunities through networking, referrals, social media, and other channels.
• Build and maintain strong relationships with regular customers, corporate clients, event organisers, travel agencies and business partners.
• Promote private dining rooms, group dining, corporate dinners, events, banquets and special dining packages.
• Follow up with enquiries, quotations and potential bookings to convert leads into confirmed reservations.
• Maintain an updated customer database and conduct regular follow-ups with key customers.
• Identify opportunities to increase customer spending through suitable menu recommendations, promotions and additional services.
• Support the planning and execution of sales campaigns, seasonal promotions and customer engagement activities.
• Provide professional and personalised service to VIPs, regular customers and corporate clients.
• Understand customers' preferences and dining requirements and provide appropriate recommendations.
• Handle customer enquiries, feedback and service recovery professionally.
• Develop long-term customer relationships to encourage repeat visits and referrals.
• Support the Restaurant Manager in the daily operation of the restaurant.
• Ensure smooth service operations and maintain high standards of food quality, service and customer experience.
• Assist in staff briefing, deployment and training when required.
• Monitor reservations, table arrangements and private room utilisation.
• Coordinate with the kitchen and service team to ensure special customer requests are properly handled.
• Assist with opening and closing procedures and other operational matters.
• Monitor daily and monthly sales performance and follow up on sales opportunities.
• Prepare basic sales reports, customer feedback and business development updates.
• Track customer enquiries, conversion rates and repeat business.
• Work closely with the management team to develop strategies to improve sales and customer retention.

Job description

Sales & Business Development

• Drive restaurant sales and achieve monthly sales targets.
• Proactively develop new customers and business opportunities through networking, referrals, social media, and other channels.
• Build and maintain strong relationships with regular customers, corporate clients, event organisers, travel agencies and business partners.
• Promote private dining rooms, group dining, corporate dinners, events, banquets and special dining packages.
• Follow up with enquiries, quotations and potential bookings to convert leads into confirmed reservations.
• Maintain an updated customer database and conduct regular follow-ups with key customers.
• Identify opportunities to increase customer spending through suitable menu recommendations, promotions and additional services.
• Support the planning and execution of sales campaigns, seasonal promotions and customer engagement activities.

Customer Relationship Management

• Provide professional and personalised service to VIPs, regular customers and corporate clients.
• Understand customers' preferences and dining requirements and provide appropriate recommendations.
• Handle customer enquiries, feedback and service recovery professionally.
• Develop long-term customer relationships to encourage repeat visits and referrals.

Restaurant Operations

• Support the Restaurant Manager in the daily operation of the restaurant.
• Ensure smooth service operations and maintain high standards of food quality, service and customer experience.
• Assist in staff briefing, deployment and training when required.
• Monitor reservations, table arrangements and private room utilisation.
• Coordinate with the kitchen and service team to ensure special customer requests are properly handled.
• Assist with opening and closing procedures and other operational matters.

Sales Reporting & Performance

• Monitor daily and monthly sales performance and follow up on sales opportunities.
• Prepare basic sales reports, customer feedback and business development updates.
• Track customer enquiries, conversion rates and repeat business.
• Work closely with the management team to develop strategies to improve sales and customer retention.