Mandarin-Speaking Client Success Coordinator

HireRight; Singapore; On-site; SGD 45,000 - 62,000; Full time

Job summary

HireRight is seeking an Account Coordinator in Singapore to ensure prompt responses and resolution of client inquiries. You will monitor support requests, coordinate with product teams, and manage invoices while maintaining strong client relationships.

The ideal candidate has 1-3 years in client service or account management, with knowledge of background screening and regulatory frameworks such as FCRA and GDPR. Mandarin fluency is required to support Mandarin-speaking clients.

Qualifications

• 1-3 years client service, customer service or account management experience.
• Knowledge of background screening processes preferred.
• Proficiency with regulatory frameworks such as FCRA and GDPR.

Responsibilities

• Provide prompt and accurate responses to client-specific inquiries and issues.
• Monitor inbound CS inquiries, domestically and internationally where applicable.
• Track and follow up on issues with Product/Development teams to ensure timely resolution.
• Oversee invoice-related updates and resolve discrepancies.
• Monitor background screening cases and expedite delays as needed.
• Ensure background reports are processed per guidelines.
• Serve as liaison between HireRight and clients to resolve issues.

Skills

Client service

Background screening

Regulatory knowledge

MS Office

Mandarin

Tools

MS Office

Job description

HireRight is seeking an Account Coordinator in Singapore to ensure prompt responses and resolution of client inquiries. You will monitor support requests, coordinate with product teams, and manage invoices while maintaining strong client relationships.

The ideal candidate has 1-3 years in client service or account management, with knowledge of background screening and regulatory frameworks such as FCRA and GDPR. Mandarin fluency is required to support Mandarin-speaking clients.