Manager, Wholesale Loan Operations Center

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

UNITED OVERSEAS BANK LIMITED Singapore is seeking a detail‑oriented Loans Operations professional to process and approve a full spectrum of wholesale banking loan transactions, including disbursements, repayments, amendments and maintenance across branches and booking locations.

The role requires daily use of MCL and LES systems, accuracy in entries, strict adherence to SLAs, and ability to work rotating shifts (Day / Afternoon / Night) in a cross‑border, time‑zone aware environment.

Qualifications

• Degree holder with 3–5 years of corporate loans operations experience.
• Proficient in Excel and data handling.
• Strong attention to detail and accuracy.
• Able to multi-task and meet strict cut-off times.
• Good communication and stakeholder collaboration.

Responsibilities

• Process and approve a full spectrum of wholesale banking loan transactions for overseas branches and booking locations.
• Process and approve loan account setup and maintenance in MCL and related systems based on approved documentation.
• Prepare, verify and authorize payment instructions, remittances, and SWIFT messages.
• Process and approve accounting entries relating to loans, payments, fees, interest, deposits, and GL transactions.
• Perform and approve limit implementation and maintenance in LES and related systems.
• Perform daily reconciliations, resolve discrepancies, and escalate issues as needed.
• Ensure transactions meet turnaround times and service level agreements.
• Act as escalation point for transaction issues and urgent processing matters during shifts.
• Support time-critical loan processing across countries/time zones to meet cut-offs.
• Maintain high standards of productivity, accuracy, customer service, and operational quality.

Skills

Microsoft Office

Excel

Data analysis

Attention to detail

Communication skills

Education

Bachelor's degree

Tools

MCL

LES

SWIFT

Job description

Job Description

KEY RESPONSIBILITIES / ACCOUNTABILITIES

Loans Operations

• Process and approve a full spectrum of wholesale banking loan transactions, including loan disbursements, repayments, redemptions, rollovers, restructurings, amendments, and maintenance activities for overseas branches and booking locations.

• Process and approve loan account setup and maintenance in the Multi-Currency Loans System (MCL) and other related systems based on approved credit documentation and facility agreements.

• Prepare, verify, and authorize payment instructions, remittances, and SWIFT messages through relevant banking systems.

• Process and approve accounting and financial entries relating to loans, payments, fees, interest, deposits, and general ledger transactions.

• Perform and approve limit implementation and maintenance in the Loans & Limit Exposure System (LES) and related systems.

• Perform daily reconciliations, investigate outstanding items, and ensure timely resolution of discrepancies.

• Ensure all transactions are processed accurately and within prescribed turnaround times and service level agreements.

• Act as an escalation point for transaction-related issues, operational exceptions, and urgent processing matters during assigned shifts.

• Support time-critical loan processing activities across multiple countries and time zones to meet customer and market cut-off requirements.

• Maintain high standards of productivity, accuracy, customer service, and operational quality.

Operational Support

• Support the preparation of regular and ad-hoc operational reports and management information.

• Maintain proper records, filing and archival of loan documents and operational records.

• Support system testing, user acceptance testing and implementation activities when required.

• Assist in the updating of operational procedures, workflow documents and process manuals.

• Participate in process improvement and automation initiatives to enhance operational efficiency and controls.

• Collaborate with internal stakeholders to resolve operational issues and support business requirements.

Risk and Control

• Adhere to MAS regulations, internal policies, standard operating procedures and control requirements.

• Ensure compliance with maker-checker controls and operational risk management standards.

• Identify and elevate potential control issues, operational risk events and processing errors.

• Support audit, compliance and regulatory reviews by providing required information and documentation.

KEY REQUIREMENTS

• Degree Holder with 3 - 5 years of corporate loans operations experience

• Proficient in Microsoft Office suite of applications especially Excel and Word

• Comfortable in data handling and analysis with Excel

• Strong attention to detail and a high level of accuracy

• Ability to multi-task and work under pressure to meet strict payment related cutoff times

• Strong oral and written communication & interpersonal skills with the ability to work independently with key stakeholders to resolve issues

• Self-motivated with initiative and a strong drive to achieve quality work

• Good team player

• Able to work rotating shifts, including Singapore Public Holidays.

• Day Shift: 9:00am to 6:30pm

• Afternoon Shift: 3:00pm to 12:30am

• Night Shift: 12:00am to 9:30am