Manager, Wholesale Loan Operations Center

United Overseas Bank; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

United Overseas Bank is seeking a detail-oriented Loans Operations Specialist to join its wholesale banking team in Singapore. You will process and approve a full spectrum of loan transactions across overseas branches, manage account setup in MCL and related systems, and handle payments, reconciliations, and GL entries with accuracy.

The role requires 3–5 years of corporate loans operations experience, strong Excel/Word skills, and the ability to multi-task in a fast-paced environment while

Qualifications

• Degree holder with 3-5 years of corporate loans operations experience.
• Proficient in Microsoft Excel and Word.
• Comfortable in data handling and analysis with Excel.
• Strong attention to detail and a high level of accuracy.
• Ability to multi-task and work under pressure to meet strict payment related cutoff times.
• Strong oral and written communication & interpersonal skills with the ability to work independently with key stakeholders to resolve issues.
• Self-motivated with initiative and a strong drive to achieve quality work.
• Good team player.
• Able to work rotating shifts, including Singapore Public Holidays.
• Day Shift: 9:00am to 6:30pm
• Afternoon Shift: 3:00pm to 12:30am
• Night Shift: 12:00am to 9:30am

Responsibilities

• Process and approve a full spectrum of wholesale banking loan transactions for overseas branches and booking locations.
• Process and approve loan account setup and maintenance in the MCL and other systems.
• Prepare, verify, and authorize payment instructions, remittances, and SWIFT messages.
• Process and approve accounting and financial entries related to loans, payments, and GL transactions.
• Perform and approve limit implementation and maintenance in LES and related systems.
• Perform daily reconciliations and resolve discrepancies timely.
• Ensure compliance with turnaround times and SLAs.
• Act as escalation point for transaction issues during shifts.
• Support time-critical loan processing across multiple countries and time zones.
• Maintain high standards of productivity, accuracy, and customer service.
• Support operational reports and documentation.
• Collaborate with stakeholders to resolve issues and support business needs.

Skills

Attention to detail

Multi-tasking

Communication skills

Team player

Work under pressure

Education

Degree holder

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

KEY RESPONSIBILITIES / ACCOUNTABILITIES

Loans Operations

• Process and approve a full spectrum of wholesale banking loan transactions, including loan disbursements, repayments, redemptions, rollovers, restructurings, amendments, and maintenance activities for overseas branches and booking locations.

• Process and approve loan account setup and maintenance in the Multi-Currency Loans System (MCL) and other related systems based on approved credit documentation and facility agreements.

• Prepare, verify, and authorize payment instructions, remittances, and SWIFT messages through relevant banking systems.

• Process and approve accounting and financial entries relating to loans, payments, fees, interest, deposits, and general ledger transactions.

• Perform and approve limit implementation and maintenance in the Loans & Limit Exposure System (LES) and related systems.

• Perform daily reconciliations, investigate outstanding items, and ensure timely resolution of discrepancies.

• Ensure all transactions are processed accurately and within prescribed turnaround times and service level agreements.

• Act as an escalation point for transaction-related issues, operational exceptions, and urgent processing matters during assigned shifts.

• Support time-critical loan processing activities across multiple countries and time zones to meet customer and market cut-off requirements.

• Maintain high standards of productivity, accuracy, customer service, and operational quality.

Operational Support

• Support the preparation of regular and ad-hoc operational reports and management information.

• Maintain proper records, filing and archival of loan documents and operational records.

• Support system testing, user acceptance testing and implementation activities when required.

• Assist in the updating of operational procedures, workflow documents and process manuals.

• Participate in process improvement and automation initiatives to enhance operational efficiency and controls.

• Collaborate with internal stakeholders to resolve operational issues and support business requirements.

Risk and Control

• Adhere to MAS regulations, internal policies, standard operating procedures and control requirements.

• Ensure compliance with maker-checker controls and operational risk management standards.

• Identify and elevate potential control issues, operational risk events and processing errors.

• Support audit, compliance and regulatory reviews by providing required information and documentation.

KEY REQUIREMENTS

• Degree Holder with 3 - 5 years of corporate loans operations experience

• Proficient in Microsoft Office suite of applications especially Excel and Word

• Comfortable in data handling and analysis with Excel

• Strong attention to detail and a high level of accuracy

• Ability to multi-task and work under pressure to meet strict payment related cutoff times

• Strong oral and written communication & interpersonal skills with the ability to work independently with key stakeholders to resolve issues

• Self-motivated with initiative and a strong drive to achieve quality work

• Good team player

• Able to work rotating shifts, including Singapore Public Holidays.

• Day Shift: 9:00am to 6:30pm

• Afternoon Shift: 3:00pm to 12:30am

• Night Shift: 12:00am to 9:30am