Manager, Vertical Planning & Operations (Experiences, User Growth)

KLOOK; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Klook is seeking a high-impact strategist to drive commercial performance for global travel product verticals. You will shape models, roadmaps, and pricing strategies across supply, demand, and technology. The role requires cross-functional leadership with regional teams to scale performance and optimize profitability.

You will analyze data to drive decisions, partner with product and tech to improve booking conversions, and lead initiatives across a fast-paced, global organization.

Qualifications

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting or product management.
• Experience with Attractions/Shows, Tours/Activities or in-destination transportation is a plus.
• Track record of driving cross-department projects.
• Fluent in English and Chinese; other languages a plus.
• Entrepreneurial, collaborative startup mindset; independent when needed.
• Globally-minded and comfortable across time zones.
• Excellent communication and interpersonal skills.
• Demonstrated leadership across a matrix, fast-paced environment.
• Analytical with data-driven decision making and insights from multiple sources.
• Sound business judgment with ownership and delivery of results.

Responsibilities

• Lead and drive commercial and service-level performance for travel product verticals globally (attractions, tours, activities, mobility).
• Shape business models and roadmaps for verticals; coordinate with regional teams on go-to-market strategies.
• Lead initiatives and cross-functional programs to scale performance (customer satisfaction, traffic, inventory, pricing, profitability, content, booking).
• Collaborate with product and technology to improve exposure, usability, and conversion on mobile app, website, and distribution channels.
• Build metrics and monitoring systems to analyze commercial and operational performance.

Skills

5 years experience

Travel products

Cross-functional projects

English and Chinese

Startup mindset

Global mindset

Communication skills

Leadership

Data-driven

Business judgment

Job description

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do?

• Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical.
• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc
• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels
• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll need?

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
• Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus
• Track record of successfully driving cross departmental projects is preferred
• Fluent in both English and Chinese. Proficiency in additional languages is a plus.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
• Globally-minded and comfortable working with people from different cultural background and in different time zones
• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
• Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
• Exhibits sound business judgment, a proven track record of taking ownership, and delivering results