Manager, Special Needs Service Development

Presbyterian Community Social Services Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Presbyterian Community Social Services Ltd. leads the planning, implementation and management of special needs services, including the Day Activity Centre (DAC) and Sheltered Workshop (SW).

The role oversees service operations, manpower, facilities, client intake and resources to ensure effective, quality and sustainable service delivery. Responsibilities include driving person-centred care, monitoring outcomes and risk, developing staff, and building partnerships with caregivers, government

Qualifications

• Degree in Occupational Therapist, Psychologist, Special Education, Allied Health or a related discipline; postgraduate qualifications would be an advantage.
• 5-8 years of relevant experience in disability, special needs or related social services, with at least 2 years in a supervisory, programme management or operational leadership role.
• Experience working with persons with Intellectual Disability (ID) and/or Autism Spectrum Disorder (ASD).
• Experience in developing or setting up a new service, centre or programme would be an advantage.

Responsibilities

• Ensure services are person-centred and support clients’ development, independence, participation and progression, working closely with curriculum and programme teams.
• Establish and monitor service standards, client outcomes and operational performance, while ensuring effective risk management and compliance with regulatory, safeguarding and organisational requirements.
• Lead and develop staff, including manpower planning, recruitment, onboarding, performance management and capability development.
• Build strong partnerships with caregivers, government agencies, referral partners, community organisations and employers to support client services and opportunities.
• Manage budgets and resources prudently, and drive continuous improvement in service quality, operational effectiveness and sustainability.

Education

Occupational Therapist / Psychologist / Special Education / Allied Health

Job description

About the role

Lead the planning, implementation and management of special needs services, including the operational readiness and development of the Day Activity Centre (DAC) and Sheltered Workshop (SW). Oversee service operations, manpower, facilities, client intake and resources to ensure effective, quality and sustainable service delivery.

Key responsibilities

• Ensure services are person-centred and support clients’ development, independence, participation and progression, working closely with curriculum and programme teams.
• Establish and monitor service standards, client outcomes and operational performance, while ensuring effective risk management and compliance with regulatory, safeguarding and organisational requirements.
• Lead and develop staff, including manpower planning, recruitment, onboarding, performance management and capability development.
• Build strong partnerships with caregivers, government agencies, referral partners, community organisations and employers to support client services and opportunities.
• Manage budgets and resources prudently, and drive continuous improvement in service quality, operational effectiveness and sustainability.

Requirements

• Degree inOccupational Therapist, Physchologist, Special Education, Allied Healthor a related discipline; postgraduate qualifications would be an advantage.
• At least5-8 years of relevant experiencein disability, special needs or related social services, with at least2 years in a supervisory, programme management or operational leadership role.
• Experience working with persons withIntellectual Disability (ID) and/or Autism Spectrum Disorder (ASD).
• Experience in developing or setting up anew service, centre or programmewould be an advantage.