Manager/Senior Manager, Patient Advocacy and Support Office(10694)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National University Health System Pte. Ltd. seeks a Manager/Senior Manager to drive patient experience improvements through partnerships with patients, carers, and external stakeholders. The role translates lived experience into actionable insights, service improvements, and system-level change.

The incumbent will lead stakeholder engagements, conduct evidence gathering, and develop programmes to strengthen collaboration across healthcare teams and community partners.

Qualifications

• At least 8 years of relevant experience in healthcare, public sector, community, research or transformation settings.
• Excellent interpersonal, facilitation, and stakeholder engagement skills.
• Understanding of survey design, qualitative inquiry, and evidence synthesis.
• Ability to analyse complex issues and develop practical recommendations.
• Experience building partnerships, networks or communities across diverse stakeholders.
• Strong written and verbal communication skills with the adaptive ability to connect with diverse audience.
• Equally fluent in both strategic thinking and hands-on implementation, as a team player or individual contributor.
• Able to prioritise and manage multiple initiatives
• Proven ability to lead initiatives through coalition building from concept to implementation.

Responsibilities

• Lead strategic initiatives related to patient experience, patient and caregiver partnership, and community engagement.
• Design and facilitate stakeholder engagement, workshops, consultations and co-design activities.
• Conduct and oversee surveys, interviews, focus groups and other forms of evidence gathering.
• Analyse and synthesise insights to inform organisational decision-making and improvement.
• Build and sustain partnerships with patients, carers, community organisations and healthcare stakeholders.
• Develop and implement programmes, frameworks and capability-building initiatives.
• Prepare reports, presentations and recommendations for senior leadership.

Skills

Stakeholder engagement

Facilitation

Survey design

Qualitative inquiry

Evidence synthesis

Partnership building

Communication

Strategic thinking

Implementation

Coalition leadership

Job description

Overview

The Manager/Senior Manager plays a key role in advancing NUHS's work in care partnership. Reporting to the Group Chief Patient Officer (GCPO), the role works with patients, carers, external partners and healthcare teams to translate lived experience into insights, partnerships, service improvement, and system change.

Job Responsibilities

• Lead strategic initiatives related to patient experience, patient and caregiver partnership, and community engagement.
• Design and facilitate stakeholder engagement, workshops, consultations and co-design activities.
• Conduct and oversee surveys, interviews, focus groups and other forms of evidence gathering.
• Analyse and synthesise insights to inform organisational decision-making and improvement.
• Build and sustain partnerships with patients, carers, community organisations and healthcare stakeholders.
• Develop and implement programmes, frameworks and capability-building initiatives.
• Prepare reports, presentations and recommendations for senior leadership.

Job Requirements

• At least 8 years of relevant experience in healthcare, public sector, community, research or transformation settings.
• Excellent interpersonal, facilitation, and stakeholder engagement skills.
• Understanding of survey design, qualitative inquiry, and evidence synthesis.
• Ability to analyse complex issues and develop practical recommendations.
• Experience building partnerships, networks or communities across diverse stakeholders.
• Strong written and verbal communication skills with the adaptive ability to connect with diverse audience, varying from members of public, external organisations to senior leaders.
• Equally fluent in both strategic thinking and hands-on implementation, as a team player or individual contributor.
• Able to prioritise and manage multiple initiatives
• Proven ability to lead initiatives through coalition building from concept to implementation.