Manager/Senior Manager, National AI Impact Programme (Partnerships) (IDD2)

Skills and Workforce Development Agency; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

The Skills and Workforce Development Agency (SWDA) invites applications for a role in the Industry Development Division 2 (IDD2). Reporting to the Team Lead, you will perform industry development and partnership engagement work and contribute to workforce development initiatives under the SkillsFuture AI Subscription initiative, part of the National AI Impact Programme (NAIIP).

You will manage the end-to-end implementation and operations of the AI course curation and signposting workstreams,

Qualifications

• Experience in industry development and workforce development.
• Strong stakeholder engagement and partnership management skills.
• Ability to translate policy intent into workable programme designs.
• Knowledge of governance, financial controls and risk management.
• Proven ability to analyse data and derive actionable insights.
• Experience in programme development and delivery across multiple partners.

Responsibilities

• Translate policy intent into operational programme designs and implementation approaches.
• Develop and operationalise the AI course curation and signposting framework.
• Engage CET providers, AI solution providers, learners, enterprises and government agencies.
• Facilitate strategic discussions with stakeholders to support workforce transformation.
• Manage end-to-end AI initiatives including signposting and subscription workstreams.
• Oversee onboarding, contracting, service requirements and payment controls with partners.
• Coordinate onboarding, maintenance and enhancement of AI learning opportunities.
• Handle feedback, appeals and case management per programme policies.
• Monitor performance metrics for management reporting and programme refinement.

Skills

Stakeholder Engagement

Programme Development

Delivery Management

Governance & Risk

Data Analysis

Communication

Facilitation

Multi-stakeholder Coordination

Job description

The Industry Development Division 2 (IDD2) is part of the Training Partners Group in Skills and Workforce Development Agency (SWDA). The team supports a robust and high-quality Continuing Education and Training (CET) ecosystem through strategic partnerships, management of CET providers, and engagement of enterprises in skills development.

Reporting to the Team Lead, you will perform industry development and partnership engagement work and contribute to the design, implementation and continuous improvement of workforce development initiatives under the SkillsFuture AI Subscription initiative, which forms part of the broader National AI Impact Programme (NAIIP).

You will manage the end-to-end implementation and operations of the AI course curation and signposting workstream, working closely with CET providers, AI solution providers and ecosystem partners and other stakeholders to ensure learners have access to relevant, high-quality and up-to-date AI learning opportunities and tools. The role offers the opportunity to work at the intersection of workforce transformation, AI adoption, skills development and programme delivery.

What you will work on:

• Translate industry, workforce intelligence and policy intent into operationally viable programme designs and implementation approaches
• Develop and operationalise the AI course curation and signposting framework
• Engage and coordinate with CET providers, AI solution providers, learners, enterprises, government agencies, and internal stakeholders to support workforce development initiatives
• Facilitate strategic discussions with internal and external stakeholders, agencies, CET providers, AI ecosystem partners and AI solution providers to support workforce transformation and skills upgrading
• Manage the end-to-end implementation and operations of AI initiatives, including AI course curation, signposting and AI subscription workstreams
• Oversee AI solution provider onboarding, contract administration, service requirements, invoice verification, payment controls, and operational issue resolution
• Coordinate the onboarding, maintenance and continuous enhancement of curated AI learning opportunities and AI subscription offerings
• Handle feedback, appeals, and case management in accordance with programme policies, audit requirements, and quality standards
• Monitor programme performance indicators and reporting programme metrics such as uptake, utilisation, learner feedback, claims and payment status, operational risks, and implementation issues for management reporting and programme refinement

Key Skills & Capabilities

• Stakeholder Engagement
• Ability to communicate effectively with a diverserange of stakeholders including learners, CET providers, AI solution providers,enterprises, and government agencies to deliver national programmes
• Facilitate discussions, influence outcomes andnavigate differing perspectives
• Manage stakeholder expectations professionally whilemaintaining strong partnerships
• Programme Development and Delivery
• Work with partners to curate, design andimplement training programmes
• Plan, coordinate and deliver work across multiple stakeholders
• Balance competing priorities in a fast-paced environment
• Ability to identify operational bottlenecks and recommend practical, evidence-based process improvements
• Identify opportunities and recommend enhancements to improve quality, relevance and accessibility of curated AI learning opportunities
• Governance and Risk Management
• Apply governance, financial control and compliancerequirements consistently
• Exercise sound judgement when reviewing complex casesand operational exceptions
• Identify risks early and develop practical mitigationstrategies
• Data Analysis and Performance Management
• Interpret programme data and performance indicators toderive insights
• Develop concise and actionable management reports
• Use evidence and analytics to support continuousimprovement and decision-making
• Communication and Facilitation
• Communicate complex information clearly to bothtechnical and non-technical audiences
• Prepare clear written submissions, reports andbriefing materials
• Facilitate discussions and presentrecommendations confidently to stakeholders and management

What we are looking for:

• Possess the required competencies to execute the job duties proficiently
• At least 3 years of relevant experience in industry development, partnership management and workforce development
• Demonstrated strength in research, analysis, and strategic synthesis
• Strong multi-stakeholder management, communication and interpersonal skills , with the ability to engage a wide spectrum of internal and external stakeholders across multiple organisations and levels
• Proven partnership and project management capability , including contract and performance management
• Experience in monitoring, evaluation, and programme governance
• Business development mindset with the ability to identify and pursue new c