Manager/ Senior Manager (Medisave Audit)

MOH Holdings (Singapore); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

MOH Holdings (Singapore) is seeking a Senior Manager/Manager to lead the full range of audits under MediSave/ MediShield Life guidelines. You will support clinical auditors, manage data and documentation, and coordinate with MOH, auditors, and clinics to ensure audits meet confidentiality and quality standards.

The role demands leadership in audit planning, sample selection, data extraction, and reporting, with on-site engagement to ensure accurate findings and timely closures.

Qualifications

• Degree in Nursing or Health Science or equivalent qualification.
• Experience in healthcare audits or investigations is advantageous.
• Excellent written and spoken communication and interpersonal skills.

Responsibilities

• Plan, monitor and report audit completion for each cycle.
• Call for/perform data extraction as needed.
• Select audit samples and notify clinics through Letters of Notification.

Skills

Communication skills

Data analysis

Team player

Education

Degree in Nursing/Health Science

Tools

Microsoft Office suite

Microsoft Copilot

Job description

As the holding company of Singapore's public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.

The Group Internal Audit provides internal audit services to Singapore's public healthcare clusters and helps improve their governance, controls and risk management. We also support the Ministry of Health in the roll-out of national schemes through compliance audits of eligibility assessment, subsidy rates and confidentiality of personal data.

• Acting Today for Tomorrow: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.
• Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.
• Leaving No Job Undone: We take pride in seeing things through. Our high standards means it's not just about getting the job done, but getting it done well.
• Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.

SUMMARY OF THE ROLE

The Senior Manager/ Manager is expected to perform the full suite of audit activities relating to claims made under the MediSave/ MediShield Life guidelines. This includes clinical audits, financial audits, supporting the clinical auditors, as well as administrative assignments related to the audits.

The Senior Manager/ Manager will be the point of contact between MOH, Auditors (including audit queries), the auditees and other related entities.

JOB RESPONSIBILITIES

• Plan, monitor and report audit completion for each cycle
• Call for/ perform data extraction if needed
• Select audit samples and notify clinics through Letter of Notification if needed
• Monitor information/ document submission
• Liaise with clinics on information submission and check for completeness, accuracy, timeliness and that information/ documents are generally in order
• Perform clinical and financial audits where needed
• Conduct onsite visits where necessary
• Perform preliminary assessments before coordinating audit reviews with Clinical Auditors for complex cases
• Responsible for ensuring audits are conducted in line with applicable guidelines, methodologies, documentation standards and data confidentiality requirements
• Prepare and manage audit working papers
• Follow-up on queries from MOH, Clinical Auditors and auditees
• Prepare Letter of Findings to send to auditees
• Manage appeals from auditees, including coordinating the reviews and responses, and tracking for closure.
• Tabulate audit results and draft audit reports for Supervisor's review
• Manage MediSave Audit Hotline and Email Account (if needed)
• Liaise and work with counterparts in MOH, AIC, clinics, auditors and other agencies where relevant
• Complete the necessary steps in Audit Management System prior to approval/ review/ closure by Supervisor
• Supervise, guide and review the work of assigned Executive, including coaching, workload prioritisation, quality review and performance monitoring

JOB REQUIREMENTS

Education Requirement(s):

• At least a Degree in Nursing/Health Science or equivalent qualification
• Possess a valid practicing license with the Singapore Nursing Board

Key Qualities:

• Experience in operating theatre settings or a medical specialisation would be considered favourably
• Good interpersonal and written/ spoken communication skills
• Good team player who can work independently
• Meticulous and resilient
• Proficient in Microsoft Office apps, as well as Microsoft Co-pilot
• Self-disciplined and takes pride in quality deliverables
• Good time management
• Data analysis experience would be an advantage

Years of Experience Required:

• At least 4 years of nursing experience, or financial and operational audit experience
• Experience in healthcare industry and/ or investigations would be an advantage.