Manager / Senior Manager, Licensing, Foreign Manpower Management Division

Ministry of Manpower; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

The Ministry of Manpower (MOM) is seeking a Senior Manager/Manager in the Licensing Branch to assess licence applications and ensure compliance within the employment agency industry.

You will review investigation outcomes and determine appropriate actions, while contributing to initiatives that strengthen licensing frameworks and improve service delivery across MOM. This role demands strong analytical thinking, attention to detail and the ability to manage multiple priorities under pressure.

Qualifications

• Strong analytical and critical thinking with sound judgement.
• Meticulous with attention to detail and commitment to quality.
• Ability to perform under pressure and manage multiple priorities.
• Clear written and verbal communication, with the ability to present information clearly.
• Curious and proactive, focused on continuous improvement.

Responsibilities

• Assess licence applications in accordance with licensing frameworks and service standards.
• Review investigation outcomes and determine administrative actions for non‑compliance (demerit points, suspensions, revocations).
• Contribute to initiatives to strengthen licensing frameworks and streamline processes.

Skills

Analytical thinking

Attention to detail

Multitasking

Written and verbal communication

Curiosity and continuous improvement

Job description

What the role is:

The Foreign Manpower Management Division’s work is to maintain high compliance of the work pass framework and to protect migrant workers (MWs) and migrant domestic workers (MDWs)’ basic rights. This helps businesses get the foreign manpower they need to grow, thereby providing employment opportunities for locals. The Licensing Branch supports the division’s mission by managing regulatory compliance and service standards of Employment Agencies (EAs).

What you will be working on:

As a Senior Manager/Manager in the Licensing Branch, you will assess licence applications in accordance with established licensing frameworks and service standards. This ensures that only eligible applicants are allowed to operate in the employment agency industry. You will also review investigation outcomes and determine the appropriate administrative actions for non‑compliance, such as issuing demerit points, suspending or revoking licences, in line with the licensing framework. Beyond casework, you will also contribute to initiatives that strengthen our licensing frameworks, streamline work processes, and improve service delivery.

What we are looking for:

• Strong analytical and critical thinking skills, with sound judgement
• Meticulous, with a strong attention to detail and commitment to quality
• Able to perform well under pressure and manage multiple priorities effectively
• Strong written and verbal communication skills, with the ability to synthesise and present information clearly and logically
• Curious and proactive, with a mindset for continuous improvement

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas – from shaping forward‑looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.