Manager/ Senior Manager (Digital Transformation)

Ministry of Education, Singapore (MOE); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Ministry of Education, Singapore (MOE) is seeking a Manager/Senior Manager (Digital Transformation) to lead AI-driven automations within the Administration Branch of Curriculum Planning and Development Division 2.

You will design and implement AI bots using OGP platforms, integrate them into a cohesive system, and work with subject matter experts to translate operational pain points into scalable digital solutions that boost efficiency and knowledge sharing.

Qualifications

• Strong analytical and problem-solving skills to translate workflows into technical solutions.
• Good communication and stakeholder management with non-technical experts.
• Experience in AI or software development; hands-on with chatbots or AI agents.
• Ability to work with structured and unstructured data for reliable retrieval.
• Familiarity with Agentic AI architecture and Open Government Products tools is a plus.

Responsibilities

• Design and develop AI bots using OGP tools to improve operational efficiency.
• Integrate bots into a unified AI system using Agentic AI on OGP platforms.
• Collaborate with subject matter experts to gather requirements and refine bots.
• Coordinate system-related work and prepare training materials; monitor onboarding.
• Manage knowledge transfer: handover manuals, guides, training docs.

Skills

Analytical thinking

Stakeholder management

AI development

Chatbot development

Data retrieval

Tools

OGP tools

Agentic AI

AI architecture

Job description

What The Role Is

As a Manager/ Senior Manager (Digital Transformation) in the Administration Branch under the Curriculum Planning and Development Division 2, you will be developing AI-powered tools to streamline administrative and procurement processes. You will work closely with subject matter experts and translate operational pain points into functional AI solutions to improve work efficiency.

What You Will Be Working On

• Design and develop AI bots using Open Government Products (OGP) tools and platforms to address key operational pain points and drive operational efficiency
• Build and integrate individual bots into a unified AI system using Agentic AI architecture on OGP platforms, ensuring seamless cross-referencing and information retrieval
• Collaborate with subject matter experts from the respective Sections to gather requirements, validate outputs, and iteratively refine the bots to meet operational needs
• Coordinate system-related work and assist with the preparation of training materials, as well as monitor onboarding and usage of the AI tools in the division
• Manage knowledge transfer at the conclusion of each project, including the handover of all relevant materials such as user manuals, guides, and training documentation

What We Are Looking For

• Strong analytical and problem-solving skills, with the ability to understand complex operational workflows and translate them into technical solutions
• Good communication and stakeholder management skills, with the ability to work effectively with non-technical subject matter experts
• Experience in AI or software development, with hands-on knowledge of building chatbots, AI agents, or similar intelligent systems
• Ability to work with both structured and unstructured data sources to build reliable information retrieval systems
• Familiarity with Agentic AI architecture and Open Government Products (OGP) tools would be an advantage